Agile; Claims Assistant

Position: (Agile1)Claims Assistant
description:
Only submit candidates in california. Assignment is remote and must work 8-5 mon-fri. If chosen candidate is outside of the pg&e service territory the supplier must provide a laptop and any other additional equipment needed for the assignment otherwise a pg&e laptop & cell phone will be provided.

top things looking for:
Demonstrated customer service skills, problem solving skills, prior claims or escalation experience

top skill sets looking for:
Clear and confident communication, de-escalation, empathy, ability multitask, time management, adaptability, comfortable using all microsoft products,

job description:
Provides first line of claims related support to third parties & co-workers calling the claims helpline.
Responds to incoming calls and emails requesting assistance with the claims process, claim status, claims policy questions and dispute resolution. Refers and/or escalates inquiries.
Performs research for issue resolution. Utilizes reference materials, online resources and knowledge database to research, track, monitor and note issues in claims database.
Supports and coordinates claims related tasks. Answer claims helpline and effectively communicate understanding of claims policies and processes to claimants.
Process claims as needed.

" ensure that questions are fully addressed; escalate complex/difficult questions
" follow through to ensure that each claims helpline call is fully resolved
" record and track all customer contacts in the system of record
" review claims mail and distribute time sensitive correspondence and legal mail to appropriate contacts for action
" monitor department mailboxes and respond to internal & external emailed claim questions
" navigate the claims riskmaster database to search for, review, notate claims
" coordinate and support the implementation of claim related projects and initiatives as assigned
" provide operational support and or staff back up relief as necessary
" ability to work in a team environment
" ability to handle confidential and sensitive information with discretion
" exceptional customer and team support skills
" ability to multitask and manage a fluctuating workload
" proficient in microsoft word, excel, power point and outlook applications
" ability to communicate effectively verbally and in writing
" exceptional organizational skills to manage multiple complex projects at once, and work at a fast pace for an extended period of time, while being extremely adaptable and flexible
" ability to quickly learn new systems, and accept processes and procedures already established

" education minimum:
High school or general education development (ged) diploma
" desired:
Bachelor's degree
" experience minimum:
2 years general office & customer service experience
" desired:
4 years of related claims, legal related operations support or coordinator experience
" desired:
Customer service experience & claims or legal related support experience

Pacific gas and electric company is an aa/eeo employer that actively pursues and hires a diverse workforce.
enable skills-based hiring no mail code n/a have you pre-identified a specific candidate? no if yes, enter the name and contact detail for the pre-identified worker. name:
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Phone number: type of work schedule 1 - standard work week - 8 hours per day, 5 days per week (california overtime or federal overtime) hours per day 8 hours per week 40 total hours 2,040.00

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