Customer Support Analyst

Are you excited to launch your career by learning how investment managers run their front, middle, and back office operations? Do you enjoy solving customer problems, learning complex workflows, and connecting the dots across people, process, data, and technology? Are you motivated by an accelerated development path that gives you exposure to customer support, product workflows, and the broader Customer Experience organization?

If so, we invite you to be a part of our innovative team.

As a Customer Support Analyst at Ridgeline, you will join an accelerated early-career program designed to build deep customer, product, and operational knowledge across front office, middle office, and back office workflows. You will help triage and resolve customer issues, learn how asset managers use Ridgeline across the investment management lifecycle, and partner with teammates across Customer Experience, Product, and Engineering to create better outcomes for our customers.

You will work with modern SaaS tools, customer support systems, workflow platforms, and AI-enabled tools that help you learn faster, find answers, document clearly, and improve the customer experience.

At Ridgeline, how we work matters as much as what we build. Ridgeliners act like owners, choose growth over comfort, and communicate with transparency. We assume positive intent, bias toward action, and bring solutions—not just problems. We celebrate wins, learn from setbacks, and thrive in a resilient, collaborative, high-performing culture. If this excites you, we’d love to meet you!

You must be work authorized in the United States without the need for employer sponsorship.

• Learn Ridgeline workflows across front office, middle office, and back office domains, including portfolio management, trading-adjacent workflows, reconciliation, reporting, data operations, and customer issue triage
• Participate in an accelerated development program that builds product fluency, customer empathy, operational understanding, and cross-functional context
• Investigate customer questions by gathering context, reviewing documentation, analyzing workflow behavior, and partnering with teammates to identify next steps
• Draft customer-ready responses that explain issues, set expectations, and summarize progress clearly
• Build a personal knowledge base of common issues, product areas, process steps, customer workflows, and escalation paths
• Collaborate with Customer Support, Consulting, Education Services, Product, Engineering, and other CX teams to resolve customer needs
• Identify recurring patterns in support requests and contribute ideas that improve documentation, processes, training, and customer outcomes
• Own assigned ticket lanes as your skills grow, while knowing when to ask for help or escalating
• Explore potential career paths across Customer Experience as you build readiness for future placement based on business need, demonstrated capability, and your developing interests
• Contribute to a collaborative environment rooted in learning, teaching, transparency, and continuous improvement
• Think creatively, own problems, seek solutions, and communicate clearly along the way

• Early-career professional with a strong interest in customer support, business operations, technology, or fintech
• Bachelor’s degree in Business, Information Systems, Finance, Computer Science, or a related field, or equivalent practical experience
• Curiosity about asset management, SaaS products, customer operations, and front/back office workflows
• Strong written and verbal communication skills with the ability to explain complex topics simply
• Aptitude for problem solving, pattern recognition, and learning new systems quickly
• Comfort working with tools such as ticketing systems, knowledge bases, collaboration platforms, spreadsheets, and AI-enabled productivity tools
• Ability to receive feedback, ask thoughtful questions, and apply learning quickly
• Customer-first mindset with patience, professionalism, and a desire to help others succeed
• Interest in building a long-term career in Customer Experience (Support, Consulting, Operations, etc) or related customer‑facing functions
• Ser…