Client Service Representative- San Ramon, CA

Client Service Representative
- San Ramon, CA

Gateway Pet Hospital is Hiring a Client Service Representative!

Role: Client Service Representative (CSR)
Status: Full-time
Pay: $19–$22 per hour, depending on experience
Schedule: Monday - Saturday, 40 hours per week, with alternating Saturdays off and a weekday off

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision coverage with supplemental insurance options for eligible full-time employees, paid parental leave for eligible employees, Sick Time / Paid Time Off, and valuable employee pet benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program and professional development opportunities

Lifestyle Perks You’ll Appreciate: Six paid holidays for eligible full-time employees, an Employee Assistance Program, and an employee discount program

Looking for a Veterinary Team Where Your Ideas Matter?

At Gateway Pet Hospital, we’re building something special—and this is your chance to be part of it.

We’re looking for a full-time Client Service Representative who brings warmth, organization, and a genuine passion for helping people and their pets. As one of the first faces and voices our clients encounter, you’ll play an important role in creating a welcoming experience and keeping our hospital running smoothly.

Our philosophy is simple: we’re better together. Your opinions matter, your ideas are heard, and your unique perspective is valued. We believe great veterinary care starts with open communication, mutual respect, and a team that genuinely supports one another.

Why Our Client Service Representatives Love It Here

• A team built around a “better together” philosophy
• A predictable 40-hour schedule with alternating Saturdays off
• A weekday off when you work Saturday
• Leadership that values your ideas, feedback, and contributions
• Weekly and monthly meetings that encourage open communication and collaboration
• Mentoring and support as you grow and advance your career
• Opportunities to use your skills to make a positive impact in your community
• Occasional coffee runs and meals on us
• An always-stocked fridge with drinks and snacks
• A team that understands the importance of having a great life outside the hospital

What Our Client Service Representatives Do

• Greet clients and patients warmly while helping check-in, check-out, and reception flow run smoothly
• Schedule, reschedule, and confirm appointments by phone, email, online portal, text, and other approved methods
• Welcome new clients and share information about hospital services, policies, and resources
• Answer incoming calls professionally and route medical questions and urgent concerns to the veterinary team
• Monitor and respond to client communications throughout the day
• Create and maintain accurate client and patient records
• Prepare estimates, process invoices, collect payments, and complete other front-desk financial tasks
• Verify prescription and client information before releasing medications
• Address client concerns with empathy and involve the appropriate team member when additional support is needed
• Keep the reception area clean, organized, and welcoming
• Contribute ideas that improve client service, hospital workflows, and the team experience
• Maintain a positive, team-focused approach, even on busy days

What You’ll Bring

• Previous client service, customer service, or front-desk experience
• Veterinary or medical office experience is a plus
• Strong communication and people skills with a warm, professional phone and in-person presence
• Comfort managing multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy, especially with scheduling, records, and payments
• A…