Field Service Engineer; FSE

About Rheo Sense, Inc.

About Rheo Sense, Inc.
Rheo Sense, Inc. (Rheo Sense) is a leading scientific instrumentation company specializing in high‑precision microfluidic viscosity measurement technology. Our innovative VROC® platform is trusted by researchers, engineers, and scientists across biotechnology, pharmaceuticals, materials science, and advanced manufacturing.

We are committed to delivering accurate, reliable, and user‑friendly measurement solutions that empower our customers to accelerate discovery, improve product performance, and drive scientific advancement.

At Rheo Sense, we foster a collaborative, fast‑moving environment where innovation, continuous improvement, and customer focus guide everything we do. As we continue to grow, we’re looking for talented individuals who are excited to contribute to cutting‑edge technology and make a meaningful impact in the scientific community.

San Ramon, California

No. This is an onsite position based at Rheo Sense's corporate headquarters in San Ramon, California. When not traveling to customer locations, the Field Service Engineer is expected to work from the corporate office and collaborate closely with Engineering, Operations, Manufacturing, and Commercial teams.

Candidates should reside within a reasonable commuting distance of the San Ramon office or be willing to relocate prior to their start date.

$100,000–$115,000 annually. The starting salary for the selected candidate will be determined based on job-related, non-discriminatory factors, including skills, experience, qualifications, and geographic location. Starting salaries are typically positioned within the range and are not commonly offered at or near the maximum of the salary band.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

• Perform instrument installations, calibrations, preventive maintenance, repairs, and onsite or remote troubleshooting of Rheo Sense instrumentation.
• Diagnose and resolve technical issues efficiently using a structured, root-cause approach while minimizing customer downtime.
• Deliver an exceptional customer experience through responsive communication, professionalism, and an end‑user‑focused service mindset.
• Maintain accurate, timely, and error‑free service records, reports, calibration documentation, and technical notes.
• Follow established service procedures, quality standards, and safety protocols to ensure consistent and reliable service delivery.
• Coordinate spare parts, RMAs, service logistics, and follow‑up activities to ensure timely issue resolution.
• Collaborate with Operations to support repairs, instrument preparation, shipping activities, and inventory requirements.
• Partner with Engineering to communicate field issues, product feedback, reliability trends, and opportunities for product improvement.
• Work closely with Applications Science and Sales teams to support customer evaluations, demonstrations, installations, training, and post‑sale success.
• Provide field‑driven recommendations that improve product performance, service processes, and overall customer satisfaction.
• Build and maintain strong customer relationships by serving as a trusted technical resource and representative of the company.
• Demonstrate an efficient and proactive approach to managing service activities, prioritizing customer needs, and resolving issues with minimal supervision.
• Uphold company policies, safety standards, and proper instrument‑handling practices at all times.
• Contribute to team success by supporting cross‑functional initiatives and performing additional duties as needed.

• Bachelor's degree in Engineering, Physics, Chemistry, or a related technical discipline, or an equivalent combination of education and experience.
• 5+ years of field service…