Senior Field Service Engineer

Position

Senior Field Service Engineer

Option A:
San Ramon, California (Corporate/On‑Site)

Option B:
Massachusetts or Surrounding Area (Remote)

No

$100,000 – $130,000 annually, adjusted based on candidate’s skills, experience, and geographic location. It is not typical for an individual to be hired at or near the top of the base range for this role.

The Senior Field Service Engineer plays a critical role in delivering advanced technical support and strategic customer engagement across pre‑sales and post‑sales activities. This position leads complex installations, diagnostics, and service operations while mentoring junior engineers and contributing to continuous improvement initiatives. The ideal candidate brings deep technical expertise, strong customer-facing experience, and the ability to drive operational excellence in a dynamic, high‑growth environment.

This role also collaborates cross‑functionally with the Research and Development (R&D) team to relay field insights and influence product innovation.

• Bachelor’s degree in engineering, life sciences, or a related technical field; advanced certifications or graduate coursework preferred.
• 5+ years of experience in field service engineering, preferably in life sciences, biomedical, or instrumentation industries.
• Proven expertise in troubleshooting, repairing, and calibrating complex technical systems and instruments.
• Strong proficiency in Windows OS, networking, electronics, mechanical systems, and chemistry‑related technologies.
• Demonstrated leadership in customer‑facing roles, with the ability to manage escalations and mentor junior staff.
• Excellent analytical, organizational, and communication skills.
• Ability to work independently in a fast‑paced, remote environment and adapt to evolving priorities.
• Valid driver’s license with a clean driving record.
• Willingness to travel domestically 20%–40% overnight; ability to drive up to 4–5 hours and travel by air as needed.

• Master’s degree in engineering, life sciences, or a related technical discipline
• 7+ years of field service experience in precision instrumentation or life science technologies
• Prior experience supporting R&D teams or contributing to product development cycles
• Familiarity with ISO standards, GMP compliance, and regulated environments
• Experience with CRM platforms (e.g., Hub Spot)
• Strong project management skills and ability to lead cross‑functional initiatives
• Certifications in electronics, mechanical systems, or technical training programs (e.g., IPC, Six Sigma, Lean)

This is not necessarily an all‑inclusive list of job‑related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Operational attributes for this role include tasks of basic complexity that affect operational outcomes.

• Lead and execute complex on‑site installations, diagnostics, and repairs of precision instruments and systems, ensuring minimal disruption and maximum customer satisfaction.
• Serve as a technical advisor to customers and internal teams, providing expert guidance on system performance, optimization, and troubleshooting.
• Collaborate cross‑functionally with the R&D team to share field feedback, support product development, and contribute to technical enhancements.
• Deliver high‑impact training and onboarding for customers and junior field engineers, promoting best practices and technical excellence.
• Maintain rigorous documentation and compliance with internal policies, including service reports, inventory tracking, and quality standards.
• Performs other duties as assigned.

Rheo Sense is an equal‑opportunity employer and is committed to a diverse and inclusive workplace.