Field Service Engineer; Mid Level

Position: Field Service Engineer (Mid Level)
About Rheo Sense, Inc.

Rheo Sense, Inc. (Rheo Sense) is a leading scientific instrumentation company specializing in high-precision microfluidic viscosity measurement technology. Our innovative VROC® platform is trusted by researchers, engineers, and scientists across biotechnology, pharmaceuticals, materials science, and advanced manufacturing.

We are committed to delivering accurate, reliable, and user-friendly measurement solutions that empower our customers to accelerate discovery, improve product performance, and drive scientific advancement.

At Rheo Sense, we foster a collaborative, fast-moving environment where innovation, continuous improvement, and customer focus guide everything we do. As we continue to grow, we're looking for talented individuals who are excited to contribute to cutting-edge technology and make a meaningful impact in the scientific community.

Position: Field Service Engineer (Mid Level)
Corporate Office: San Ramon, California
Relocation Assistance: No (Local Candidates Are Encouraged to Apply and Will Be Given Preference)
Closing: Continuous Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements which are listed in this announcement for consideration on an ongoing basis.
Application Screening Process: Your application will not be considered if you fail to meet the minimum qualifications listed below or do not submit a detailed cover letter and resume as required for the application screening process.
Salary: $85,000-$100,000 base salary, plus eligibility for performance-based bonus. The successful candidate's starting base will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. It is not typical for an individual to be hired at or near the top of the base range for this role.

Who You Are
You are a skilled, hands-on Field Service Engineer who thrives in a fast-moving scientific-instrumentation environment. You're comfortable diagnosing issues on precision instruments, supporting customers in the field, and collaborating with internal teams. You bring professionalism, calmness under pressure, and a strong service-first mindset.
Job Responsibilities and Expectations
This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements, or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

• Perform instrument installations, calibrations, preventive maintenance, and onsite/remote troubleshooting.
• Resolve customer issues efficiently while maintaining clear communication, professionalism, and a focus on minimizing downtime.
• Maintain accurate service records, reports, and documentation for all service activities.
• Follow established service procedures, technical standards, and safety protocols.
• Support coordination of spare parts, RMAs, and service-related logistics.
• Collaborate with Operations to ensure smooth repairs, replacements, and instrument shipments.
• Communicate field issues, product feedback, and reliability trends to Engineering.
• Partner with Applications Science and Sales during customer evaluations, demos, and post-installation support.
• Provide input on product improvements based on field performance and customer experience.
• Build and maintain strong customer relationships through responsive, high-quality service.
• Uphold company policies, safety standards, and proper instrument-handling practices.
• Perform additional duties as assigned to support team and company objectives.

Minimum Qualifications

• 3-5 years of experience in field service engineering, ideally with scientific or analytical instruments.
• Strong troubleshooting skills in electromechanical systems, sensors, and precision instrumentation.
• Excellent communication and customer-facing skills.
• Ability to travel domestically and internationally as required.

Preferred Qualifications

• Experience with viscometers, rheometers, or other fluid-characterization instruments.
• Background in mechanical engineering, electrical engineering, physics, or related technical fields.
• Experience in a small-company environment where flexibility and hands-on work are essential.
• Familiarity with CRM or service management systems.

Physical Requirements
These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these on an as-needed basis.

• Ability to remain in a stationary position for extended periods while working at a computer or in meetings.
• Ability to operate a computer, keyboard, mouse, and standard office equipment.
• Ability to move within office and lab environments for instrument handling or collaboration.
• Ability to occasionally lift, carry, or move equipment or materials up to 50 lbs.
• Ability to travel for onsite service visits, installations, and customer support.

What We Offer

At Rheo Sense, you can build an…