Senior Field Service Engineer

Senior Field Service Engineer

Location Option A:
San Ramon, California (Corporate/On-Site) Location Option B:
Massachusetts or Surrounding Area (Remote) Relocation Assistance:
No Closing:
Continuous

Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements which are listed in this announcement for consideration on an ongoing basis. Application: A detailed cover letter and resume are required for the application screening process. Salary: $100,000 – $130,000 annually, adjusted based on candidate's skills, experience, and geographic location.

The Senior Field Service Engineer plays a critical role in delivering advanced technical support and strategic customer engagement across pre-sales and post-sales activities. This position leads complex installations, diagnostics, and service operations while mentoring junior engineers and contributing to continuous improvement initiatives.

The ideal candidate brings deep technical expertise, strong customer-facing experience, and the ability to drive operational excellence in a dynamic, high-growth environment. This role also collaborates cross-functionally with the Research and Development (R&D) team to relay field insights and influence product innovation.

• Bachelor's degree in engineering, life sciences, or a related technical field; advanced certifications or graduate coursework preferred.
• 5+ years of experience in field service engineering, preferably in life sciences, biomedical, or instrumentation industries.
• Proven expertise in troubleshooting, repairing, and calibrating complex technical systems and instruments.
• Strong proficiency in Windows OS, networking, electronics, mechanical systems, and chemistry-related technologies.
• Demonstrated leadership in customer-facing roles, with the ability to manage escalations and mentor junior staff.
• Excellent analytical, organizational, and communication skills.
• Ability to work independently in a fast-paced, remote environment and adapt to evolving priorities.
• Valid driver's license with a clean driving record.
• Willingness to travel domestically 20%–40% overnight; ability to drive up to 4–5 hours and travel by air as needed.

• Master's degree in engineering, life sciences, or a related technical discipline
• 7+ years of field service experience in precision instrumentation or life science technologies
• Prior experience supporting R&D teams or contributing to product development cycles
• Familiarity with ISO standards, GMP compliance, and regulated environments
• Experience with CRM platforms (e.g., Hub Spot)
• Strong project management skills and ability to lead cross-functional initiatives
• Certifications in electronics, mechanical systems, or technical training programs (e.g., IPC, Six Sigma, Lean)

• Lead and execute complex on-site installations, diagnostics, and repairs of precision instruments and systems, ensuring minimal disruption and maximum customer satisfaction.
• Serve as a technical advisor to customers and internal teams, providing expert guidance on system performance, optimization, and troubleshooting.
• Collaborate cross-functionally with the R&D team to share field feedback, support product development, and contribute to technical enhancements.
• Deliver high-impact training and onboarding for customers and junior field engineers, promoting best practices and technical excellence.
• Maintain rigorous documentation and compliance with internal policies, including service reports, inventory tracking, and quality standards.
• Performs other duties as assigned.

About Rheo Sense:
Rheo Sense is a global high-tech innovator headquartered in Silicon Valley, redefining the viscometry industry with our patented Viscometer/Rheometer-on-a-Chip (VROC®) technology. Our m-VROC™ and microVISC™ instruments leverage cutting-edge MEMS and microfluidics to deliver ultra-precise measurements with the smallest sample volumes—offering unmatched accuracy and ease of use. Trusted by Fortune Global 500 companies and leading research institutions, Rheo Sense leads the way in biotechnology, pharmaceuticals, and emerging protein therapeutics.

Our culture thrives on intellectual curiosity, cognitive diversity, and authenticity. We challenge convention and pursue the impossible—because our people aren't just witnessing innovation, they're driving it. Rheo Sense is an equal-opportunity employer and is committed to a diverse and inclusive workplace.