Client Delivery Associate

Final date to receive applications:06/29/2026

Address:2623 Camino Ramon Job Family Group:

Commercial Sales & Service Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions.

Handles transactional requests, escalations and investigation of all types of service needs for clients.

Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions.

Publishes regular and ad-hoc reports and dashboard

Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs.

Contributes to the development of new products or services based on insights gathered from client interactions and market analysis.

Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively.

Responds to and facilitates the resolution of client service requests.

Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction.

Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls.

Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

2 – 3 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred.

Must have the ability to do data cleanup

Must have the ability to manage Commercial Banking Clients Must have the ability to understand Commercial Banking Products and Services Must have the ability to collaborate with different teams in Commercial Banking Must be detail-oriented, organized, with an acumen for problem-solving

Must be proficient with MS Office Suite Bachelor’s degree preferred;
Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.

Specialized knowledge.

Foundational level of proficiency:

Regulatory Compliance Document Management Problem-Solving Collaboration Intermediate  level of proficiency:

Product Knowledge Data Analysis Reporting Microsoft Office Detail-Oriented Teamwork Salary  :$50,100.00 - $82,800.00

Pay Type:

Salaried The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:  UsAt BMO we are driven by a shared

Purpose:

Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are…