Center Manager PT

Job Summary

Responsible for the management of operations of therapy centers and treatment of a full patient case load. Ensures compliance with all policies and procedures. Responsible for center financial performance. Responsible for compliance with company set regulatory standards. Responsible for sales/marketing to existing and potential center referral sources.

• Create an environment consistent with the company’s mission and vision by fostering positive morale to maximize team member job satisfaction and optimize retention.
• Manage all employee relations issues and ensure compliance with Human Resource Policy and Procedures; seek assistance from Human Resources when needed.
• Assist in developing fiscal budgets for the center.
• Assist in the development and implementation of a center‑specific strategic plan, including marketing/sales plans for referrals; responsible for achieving the plan and overseeing staff participation.
• Ensure strong physician and payer relations, coordinate implementation of clinical specialty programs as requested by the customer.
• Maintain responsibility for ensuring center profitability, interpreting financial statements and performance metrics to develop strategic plans and address underperforming areas.
• Manage Aide staff and hold them accountable for delivering highest quality customer service and scheduling of patients.
• Ensure the clinical team delivers the highest quality clinical care; provide patient care skills development opportunities for clinical staff as appropriate; recommend staff for recognition.
• Ensure efficient caseload management using available reports (e.g., 1‑2‑3, Active vs. Scheduled, etc.).
• Ensure appropriate productivity and staffing levels, working with market leader (Lead Aide, MCO or COD) using our productivity matrix tool.
• Conduct orientation and training of staff to implement company clinical programs and operational objectives.
• Identify open positions and hire clinical staff in conjunction with MCO/COD; organize daily work schedule to maintain optimal patient care.
• Conduct accurate and timely Performance Planning & Reviews (PP&R) of center staff with a specific focus on achievable development goals.
• Timely approve and manage Personal Time Off (PTO) requests, bi‑weekly payroll/time sheets for team members.
• Ensure general appearance and cleanliness of the clinic at all times.
• Attend and actively participate in CM/COD bi‑weekly meeting with completed agenda.
• Approve all order requests (ARS & Staples), ensuring effective cost management.

• Ensure the company Rehab Agency, State, Federal and local regulations, policies, procedures and patient care standards are met.
• Maintain employee files with current CPR certifications, licenses (when applicable), TB or other required vaccinations.
• Participate in annual Patient Care Committee and sub‑committee meetings.
• Conduct monthly staff meetings to educate team members on company news, clinical performance, and operational issues including mandatory topics communicated by market COD or MCO.
• Ensure compliance with all Medicare Rehab Agency Conditions of Participation.
• Review and maintain the company Center Facts Manual with current information.
• Review the company Clinical Operations Policies & Procedures Manual annually and adhere to the policies and procedures set forth.
• Participate in the Quality Improvement Program: execute quarterly quality assurance audits and develop action plans to address non‑compliant indicator scores.
• Complete all Medicare compliance annual training as required by regulations and/or company policies.
• Ensure timely and accurate completion of all clinic cleaning & maintenance logs (including pool cleaning binder if applicable).
• Deliver/participate in all Emergency Preparedness Program (EPP) drills and activities.
• Ensure completion of annual fire inspections, fire extinguisher maintenance, and obtain proof of annual fire alarm and sprinkler inspection.
• Ensure annual equipment calibration.
• Complete Occupational Safety and Health Administration (OSHA) training yearly and adhere to OSHA standards and other governmental regulations.