CMDB SME​/Integration Specialist

Job Description

CMDB SME/Integration Specialist

We are seeking a Service Now CMDB Subject Matter Expert (SME) and Integration Specialist to design, implement, govern, and optimize the Configuration Management Database (CMDB) and enterprise integrations within the Service Now platform. The role requires deep expertise in CMDB data modeling, Discovery, Service Mapping, integrations, and data quality governance to support ITSM, ITOM, and business services.

• Act as CMDB SME, owning CMDB strategy, architecture, and roadmap
• Design, implement, and maintain CMDB data models aligned with CSDM (Common Service Data Model)
• Define CI classes, relationships, normalization rules, and lifecycle management
• Ensure CMDB supports ITSM, ITOM, ITAM, Sec Ops, APM, and Service Mapping use cases
• Lead CMDB audits, health dashboards, and continuous improvement initiatives

• Configure and manage Service Now Discovery (Horizontal & Cloud Discovery)
• Design and maintain Service Mapping for business-critical services
• Troubleshoot Discovery issues, credential problems, and MID Server connectivity
• Optimize discovery schedules, patterns, and identification reconciliation rules

• Design, build, and support integrations using:
• REST / SOAP APIs
• Service Now Integration Hub & Spokes
• MID Servers
• ETL tools and scheduled imports
• Integrate CMDB with third party systems such as:
• Cloud platforms (Azure, AWS, GCP)
• Monitoring tools (Splunk, Dynatrace, App Dynamics, SCOM, etc.)
• Asset tools, security tools, and Dev Ops pipelines
• Ensure data consistency, reconciliation, and error handling across systems

• Define and enforce CMDB governance policies, standards, and KPIs
• Measure and improve CMDB health metrics:
• Completeness
• Correctness
• Compliance
• Relationship accuracy
• Implement automated rules for data validation and remediation
• Collaborate with platform owners, operations, security, and architecture teams

• Work closely with ITSM, ITOM, Cloud, Security, and Infrastructure teams
• Provide technical guidance and mentoring to Service Now developers and admins
• Participate in architectural reviews and transformation programs
• Support audits, risk assessments, and regulatory compliance initiatives

• Strong hands on experience with:
• Service Now CMDB
• CSDM
• Discovery & Service Mapping
• Identification & Reconciliation Engine (IRE)
• Proven experience with Service Now integrations
• Strong understanding of IT infrastructure:
• Servers, networks, databases, middleware, cloud platforms
• Experience with MID Server configuration & troubleshooting
• Familiarity with ITIL processes (Incident, Problem, Change, Asset)

• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist – CMDB / ITOM
• ITIL v3 / ITIL 4 certification

• Strong analytical and problem solving skills
• Excellent communication and stakeholder management
• Ability to work independently and lead initiatives
• Documentation and process oriented mindset

• Experience in BFSI or regulated environments
• Knowledge of Service Now APM, ITAM, or Sec Ops
• Experience with large scale CMDB implementations (100K+ CIs)

Salary Range: $100,000-$120,000 a year

Qualifications:

BACHELOR OF COMPUTER SCIENCE