Lead Technical Consultant

Lead Technical Consultant 1 page is loaded## Lead Technical Consultant 1remote type:
Office Worker (NOT Remote) locations:
San Ramon, California:
San Diego, California:
Tustin, California:
Sacramento, California time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
March 1, 2026 (1 day left to apply) job requisition :
R-93513
** This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
**** Lead Technical Consultant 1 - Voice
**** Overall

Purpose:

** As part of the Mid Markets Tier 3 Technical Support team, this position is a pre-sales solutions specialist responsible for driving sales opportunities for our Cloud Voice portfolio, which includes CV for MS Teams, AT&T Business Voice, Office@Hand and Cloud Contact Center solutions.
*
* Key Roles and Responsibilities:

*** This position consults on technical issues during joint sales call with the sales team.
* Collaborates through a diverse scope of pre-sales and/or post-sales technical consulting activities requiring complex solutions and has a proven track record of supporting Cloud Voice solutions
* Responsibilities include consulting with customers, selling and supporting company products and systems. This position demonstrates a full working knowledge and experience in current and legacy voice services including by not limited to:
* Voice over IP (premise and cloud): IP Flex Reach, PRI, POTS, Centrex, Toll Free Services
* PBX and key system basics: how they function, limitations, basic set up options
* Peripheral CPE: paging systems, door controllers, wiring options / cabling infrastructure
** UCaaS and CCaaS service platforms:
*** Over the top analog line replacement services: alarm, security, gate phone, door boxes
* Contact Center fundamentals: call queue, agent assist, virtual agent, sentiment analysis, omni channel
* MS Teams Operator Connect / Direct Routing
* Office at Hand (Ring Central): voice, SMS, fax, collaboration
* Position expects foundational knowledge of network and security services:
General understanding with the ability to help identify sales opportunities and demonstrate the value of an AT&T solution to drive fiber port and VAS sales
* Works on complex problems and solutions where analysis of situation or data requires a review of identifiable factors.
* Position provides technical expertise in sales presentations, product demonstrations, and installation and maintenance of company products to ensure that the system is functioning according to specifications.
* Requires seasoned in- depth knowledge of functional/process area and considered a subject matter expert. Consultant creates recommendations, and implements new methods, techniques, and/or procedures for complex solutions with diverse scope.
* Consultant is typically viewed as a mentor or coach. Should be comfortable with and confident in leading training calls, working with sales leadership, running sales calls, collaborating with others including project management, marketing and support teams
** What you’ll need
*** Bachelor’s degree (BS/BA) desired.
* 5+ years of related experience.
* Certification is required in some areas
** Supervisor:
*** No

Our Lead Technical Consultant 1 earns between $130,700 - $210,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
** Joining our team comes with amazing perks and benefits
*** Medical/Dental/Vision coverage
* 401(k) plan
* Tuition reimbursement program
* Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
* Paid Parental Leave
* Paid Caregiver Leave
* Additional sick leave beyond what state and local law require may be available but is unprotected
* Adoption Reimbursement
* Disability Benefits (short term and long term)
* Life and Accidental Death Insurance
* Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
* Employee Assistance Programs (EAP)
* Extensive employee wellness programs
* Employee discounts up to 50% off…