ServiceNow Project Manager

Overview

We are seeking an energetic and detail-oriented Service Now Project Manager to lead complex enterprise software initiatives focused on Service Now platform implementations and enhancements. This role is pivotal in driving project success through strategic planning, stakeholder collaboration, and meticulous execution. As a key leader within our organization, you will oversee project lifecycle management, ensuring timely delivery aligned with organizational goals and IT governance standards.

Your expertise will empower teams to leverage cloud computing solutions effectively, optimize IT infrastructure, and enhance service delivery across departments.

• Manage project scope and schedule for Service Now client engagements. Plan schedule and resource allocation to meet deliverables, manage risks, and control budget.
• Responsible for project status including performance metrics, product quality, and schedule milestones.
• Build and nurture an effective and collaborative Service Now project team.
• Stakeholder and issue management—explain difficult concepts (e.g., Service Now architecture, licensing impacts, platform capabilities) and anticipate ramifications of project decisions.
• Prepare fit‑for‑purpose Project Management Plans and key supporting components (Quality, Configuration, Testing, Change Management, Communication, and Training).
• Oversee Service Now release management and platform change management processes in alignment with client governance models.
• Support SOW development and RFP responses specific to Service Now offerings.
• Coordinate dependencies between Service Now projects and broader digital transformation initiatives.
• Manage project and resource financials aligned with organizational objectives.
• Lead strategic planning, benefit realization management, and roadmap development for Service Now initiatives.
• Manage sprint tasks to ensure completion on time.
• Conduct daily scrums.
• Schedule weekly meetings with the product owner and stakeholders.
• Schedule sprint review meetings with the product owner at the end of each sprint.

• 3+ years of Project Management experience.
• Experience developing Project Charters and Project Plans.
• Experience delivering Service Now implementations across PSDS, Asset Management, IRM, Audit Management, CMDB, or custom applications.
• Self-starter and quick learner with lots of initiative and ability to work independently.
• Excellent verbal and written communication skills, demonstrating attention to detail, and strong customer-facing skills.
• CAPM or PMP preferred.