ServiceNow Developer

Responsibilities

• Module configuration (ITSM, HR, Sec Ops, CMDB, and custom applications)
• Integration with third‑party systems using REST/SOAP APIs and MID servers
• Support for testing and go‑live activities
• Documentation and knowledge transfer
• Migrate Service Now configuration/customization between environments
• Apply best practices for Service Now instance management and performance tuning
• Provide end‑user support and training on Service Now capabilities
• Stay current on Service Now platform capabilities and best practices
• Create a form to prepare quotations, if the state requires
• Create state defined, SLA‑based templates
• Create workflows that efficiently manage state‑defined processes
• Make the tool web accessible
• Create interface with the state system to capture information on providers through auto‑population of key data based on matching data from the phone system where the caller was verified
• Ensure the tool will assign and reassign tickets based on automated rules/specified criteria
• Create dashboards and reports
• Resolve/mitigate defects found from User Acceptance Testing
• Customize fields based on state requirements

• 3–5+ years of experience developing on the Service Now platform
• Strong knowledge of Service Now data models, APIs, security architecture, and scripting capabilities
• Service Now certifications (CSA, CIS‑ITSM, CAD, or similar) preferred
• Service Now AI experience preferred
• Professional qualifications such as PMP, MCSE are beneficial