Senior Cloud Operations Manager

Senior Cloud Operations Manager – Hybrid – San Ramon, CA Responsibilities

• Lead a team of engineers responsible for designing, building, and operating secure, scalable cloud infrastructure for Service Max commercial and FedRAMP product areas.
• Partner with Cyber Security and compliance leaders to implement security standards (including FedRAMP controls) and drive effective incident response.
• Continuously improve operational processes, tooling, and on‑call practices to increase team efficiency and sustainability.
• Coach and mentor engineers, set clear expectations, and foster a collaborative and inclusive team culture.
• Drive infrastructure‑as‑code standards and self‑service automation (e.g., Terraform/Ansible) to improve consistency, auditability, and delivery speed.
• Own capacity planning, performance tuning, and cloud cost optimization (Fin Ops) for production workloads.
• Partner with Engineering to improve deployment and change management practices (CI/CD, release readiness, rollback strategies) to reduce operational risk.
• Work cross‑functionally with Product, Engineering, Support, and Customer Success to prioritize reliability work and align on operational roadmaps.
• Evaluate and adopt AI‑assisted operations to improve signal‑to‑noise, accelerate incident triage, and identify recurring issues through intelligent analysis.

• Strong understanding of cloud infrastructure, cloud security, and production operations on AWS.
• 7+ years of direct, hands‑on experience operating cloud production environments.
• 3+ years of production experience with container technologies such as Docker and Kubernetes.
• 3+ years of hands‑on experience building cloud automation using Terraform and Ansible.
• In‑depth experience with Unix/Linux operating systems and shell scripting.
• Strong understanding of building and operating Dev Ops pipelines (CI/CD).
• Experience leveraging AI/ML to improve Tech Ops outcomes (anomaly detection, alert noise reduction, incident triage, predictive capacity planning).
• Strong communication skills and high emotional intelligence.
• Strong sense of ownership, urgency, and accountability.
• Ability to mentor, lead, and inspire others.
• US Citizenship.
• Ability to commute to San Ramon office 2‑3 days a week.

• AWS Certified Solution Architect Professional.
• AWS Certified Solution Dev Ops Engineer Professional.
• AWS Certified Developer Professional.

• Highly competitive wellness benefits including Medical, Dental, Vision, and Life insurance.
• Flexible Spending Benefits.
• Flexible Time Off.
• 401(k) Retirement Savings Program with an employer match.
• Commuter Benefits.
• Professional development and training opportunities.

The anticipated annual salary range for this position is between $175,000 - $210,000. Actual compensation may vary based on a candidate’s skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance‑based bonus.

Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any characteristic protected by local, state, or federal laws, rules, or regulations. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

An employer who violates this law shall be subject to criminal penalties and civil liability.