Technical Services Manager

Job Title:

Technical Services Manager

Organization:
The Surplus Line Association of California (SLA)

Location:

San Ramon, CA

Position Type:
Full‑time, In‑Office

Salary: $135k - $185k

Come join our team — we’d love to have you!

At the SLA, we take pride in fostering an open, inclusive, and collaborative culture where employees come first. Our commitment to creating an exceptional workplace has earned us recognition:

• Certified as a Great Place to Work three years in a row
• Named one of Fortune’s Best Workplaces in the Bay Area for 2026

As an employee‑first organization, we’re passionate about supporting our team inside and outside the workplace. We offer:

• Flexible work‑life balance options so you can thrive both professionally and personally
• An expansive benefits package with a variety of choices for medical, dental, and vision coverage tailored to your needs
• Educational benefits
• A generous wellness stipend to help you invest in your health and well‑being
• Complimentary Costco memberships for you and your family

If you’re looking to grow your career in an environment where your voice is heard, your contributions are valued, and fun is part of the culture — come join us!

At the Surplus Line Association of California (SLA), we don’t sell insurance—we protect access to it. As the only organization overseeing California’s $20+ billion surplus lines insurance marketplace, we help support coverage availability for businesses—from film studios to freight haulers—when risks are too complex, too large or too unique for the standard market.

Each year we review more than 1 million policy transactions, equip insurance brokers with compliance tools and continuing education courses, monitor the financial stability of global insurers and deliver data‑driven insights that help the industry stay ahead of emerging risks. That impact—combined with our strong employee culture—has earned us recognition by Fortune as one of the Bay Area’s best places to work.

We are not insurance agents or a government agency—and we won’t be quoting your car or life insurance. We oversee a multibillion‑dollar market that primarily serves businesses with hard‑to‑place risks. It’s niche, essential and surprisingly interesting.

Lead Technology Operations. Elevate the Employee Experience. Drive Continuous Improvement.

Are you the person who sees beyond the ticket queue? Do you naturally look for patterns, root causes, and opportunities to improve how technology supports the business? Are you equally comfortable troubleshooting a complex issue, coaching team members, managing vendors, and presenting solutions to leadership?

We’re looking for a Technical Services Manager who can combine technical expertise with operational leadership to build a world‑class support experience. This role is responsible for ensuring the reliability, security, and performance of our end‑user technology environment while continuously improving the systems, processes, and partnerships that enable our employees to do their best work.

This is a highly visible, hands‑on leadership role where you’ll influence technology strategy, service delivery, vendor performance, security practices, and user experience across the organization.

You won’t just solve problems—you’ll improve how problems are prevented. You’ll lead day‑to‑day technology support operations while developing scalable processes that improve responsiveness, user satisfaction, and operational efficiency.

• Lead support operations and ensure exceptional service delivery.
• Serve as the escalation point for complex technical issues.
• Analyze trends and recurring issues to identify root causes and long‑term solutions.
• Build a proactive support culture focused on prevention rather than reaction.

You’ll oversee the technology ecosystem that keeps the organization running.

• Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ).
• End‑user computing environments across Windows, Mac, and mobile devices.
• Virtual and physical server environments.
• SaaS application administration and governance.
• Network…