Desktop Technician

SA Technologies is one of the leading premier IT Consulting Companies in Santa Clara. SAT is an Oracle Gold Partner & Microsoft Partner. We have built highly scalable, world-class consulting processes that offer tremendous business advantages to our clients in the form of huge cost-benefits, definitive results and consistent project deliveries.

Summary:

The ideal candidate will be experienced in Active Directory, troubleshooting, VDI, Windows
7.

• Desktop Technician to be responsible for the remote installation, configuration, and administration of Windows desktops. Handle all support requests via phone and remote desktop access.

Location:
San Ramon CA

Duration: 12+ Months

Job Responsibilities:

• Assist in the software and hardware life cycle management processes including research, packaging, quality assurance, and deployment preparation.
• Set up new users, including desktop configuration, email accounts, LDAP accounts, VPN accounts.
• Support employees, both local and remote, with desktop issues, account issues, and access to various internal services.
• Troubleshoot software issues on employees' desktops/laptops.
• Some off-hours support may apply.

Qualifications:

• Associate's degree in a technical field such as computer science, computer engineering or related field required.
• 5-7 years’ experience required.
• Knowledge of Windows OS.
• Experience with desktop installation and configuration.
• Experience troubleshooting desktop issues as well as mobile devices.
• Heavy customer interaction to understand user application requirements as the user is transitioned from traditional desktop or laptop to a Virtual Desktop Environment.

Thank you,

SAT Delivery Team

All your information will be kept confidential according to EEO guidelines.