Cloud Support Engineer
Job in
San Ramon, Contra Costa County, California, 94583, USA
Listed on 2026-07-06
Listing for:
Radiansys Inc.
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, IT Support, Technical Support
Job Description & How to Apply Below
The Software & Services Support team is seeking experienced Software Support professionals to provide Technical Support for the Predix Cloud:
The Software Platform for the Industrial Internet. The Cloud Support Engineer needs to have experience with supporting applications on the cloud that have services-based architectures; strong communication skills, and a motivation to achieve results in a fast paced environment.
- You will be accountable for taking direct support cases from users of the Industrial Cloud PAAS & SAAS customers
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
- Trouble-shoot application alerts from monitoring tools and follow necessary playbook steps to resolve or elevate appropriately
- Work directly with Service architects to help reproduce and resolve customer issues
- Drive projects that improve support-related processes and our customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase
- Work on critical, highly complex customer problems that may span multiple services
- Participate in a 24x7 on-call rotation
- Collaborate with cross functional stakeholders
- Provide timely and accurate estimates for deliverables
- Contribute on the support user forums and developer community
- Experience with monitoring tools such as New Relic, Splunk, Sensu, log stash, Nimsoft
- Experience with supporting operations of Cloud application fabric and/or PaaS technologies such as Cloud Foundry
- Strong communication, and time management skills
- Strong interpersonal and written communication skills
- Ability to work in a fast paced, multi-site organization
Qualifications/Requirements
- Bachelor’s Degree in Computer Science/ Engineering OR “STEM” Majors (Science, Technology, Engineering and Math)
- A minimum of 3 years of experience in cloud/online service operations or Saas Technical Support
- Hands-on experience with at least one third generation automation as well as continuous integration and deployment solutions such as Chef, Jenkins, Puppet
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