Level 3 MSP Senior IT Engineer

Benefits

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts

Are you a seasoned IT professional looking to take your career to the next level? Do you thrive on solving complex technical challenges and making a real impact for the businesses you support? If so, we want to hear from you.

At Team Logic IT of San Ramon, we’re not just looking for someone to fill a seat, we’re looking for a technical leader who is passionate about IT, invested in continuous growth, and excited to make a meaningful difference for our clients every single day. As our Level 3 Senior IT Engineer, you’ll be the highest technical escalation point on our service delivery team, working across a diverse portfolio of small and mid‑sized business clients throughout the East Bay and Tri‑Valley.

This is a role where no two days look the same. One day you might be architecting a cloud migration for a growing professional services firm; the next, you’re mentoring a junior engineer through a complex network issue or presenting a technology roadmap to a client’s executive team. If you’re ready for that kind of challenge, and the recognition and compensation that comes with it, this is the right place for you.

In this role, you’ll have the opportunity to:

• Be the go‑to expert to own and resolve the most complex technical escalations that Level 1 and Level 2 engineers bring to you.
• Lead impactful projects by designing and delivering server migrations, cloud deployments (Microsoft 365, Azure, AWS), and network infrastructure upgrades.
• Protect your clients by implementing and managing cybersecurity solutions including EDR/MDR, SIEM, MFA, email security, and vulnerability management.
• Work with modern tools by administering Hyper‑V, Windows Server, Active Directory, and M365 environments across a variety of client sites.
• Secure the network by managing and configuring firewalls, switches, routers, and VPN solutions (Cisco, SonicWALL, Fortinet, Meraki).
• Be a trusted advisor by conducting technology assessments and delivering written recommendations and strategic IT roadmaps to clients.
• Build business continuity by architecting and maintaining backup and disaster recovery solutions, both on‑premise and in the cloud.
• Grow the team by mentoring and guiding Level 1 and Level 2 technicians and engineers, helping them develop their skills and confidence.
• Stay organized by documenting your work thoroughly in our PSA/RMM platforms.

To be successful in this role, you’ll ideally bring the following experience and skills with you:

• 5+ years of progressive IT experience, including at least 2‑3 years as a Level 3 / Senior Engineer at an MSP.
• Expert‑level knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, and DHCP.
• Strong hands‑on experience with virtualization:
  Microsoft Hyper‑V and Azure Cloud.
• Solid proficiency with Microsoft 365 administration:
  Exchange Online, Teams, SharePoint, Azure AD/Entra , and Intune.
• Advanced networking skills: TCP/IP, VLANs, routing, switching, VPNs, and enterprise firewall management.
• Comfort working with enterprise networking equipment such as Cisco, Fortinet, SonicWALL, or Meraki.
• A solid grasp of cybersecurity fundamentals, NIST frameworks, and experience with security tools (EDR, MFA, SIEM).
• Hands‑on experience with RMM, PSA, and site documentation platforms.
• Proven ability to manage IT projects from kickoff to completion; on time and within scope.
• Strong communication skills: you can explain a complex technical issue clearly to a non‑technical client.
• A valid driver’s license and reliable transportation; some client site visits will be required.

You’ll stand out from the crowd if you also bring any of the following:

• Microsoft Certified:
  Azure Administrator Associate, Azure Solutions Architect, or M365 Enterprise Administrator.
• CompTIA Security+, Network+, or CASP+ certification.
• Familiarity with compliance frameworks such as HIPAA, CMMC, SOC 2, or PCI‑DSS.
• Scripting and automation skills in Power Shell, Python, or Bash.
• Knowled…