IT Field Support Analyst (Tier 2) : 26-02204

Primary

Skills:

Microsoft Operating Systems (advanced), Microsoft Office 365 (advanced), Desktop Hardware Troubleshooting (advanced), Network Connectivity Issues (intermediate), Peripheral Device Support (advanced)

Contract Type: W2 Only Duration: 6+ Months

Location:

Pleasanton, CA (#LI - Onsite) Pay Range: $35-$40/Hr.

• Provide desk-side and remote technical support.
• Troubleshoot and resolve issues with computers, printers, and peripherals.
• Diagnose and resolve complex hardware, software, and network problems.
• Participate in IT projects and infrastructure development.
• Maintain positive client relationships and ensure high satisfaction.

Minimum one year of IT computer field support experience. Strong understanding of desktop and mobile computing devices. Ability to troubleshoot enterprise network environments.

This role requires experience supporting technology within a large, diverse enterprise environment where IT systems are critical for day-to-day operations across various departments.

Akraya is an award-winning IT staffing firm consistently recognized for our commitment to excellence and a thriving work environment. Most recently, we were recognized Stevie Employer of the Year 2025, SIA Best Staffing Firm to work for 2025, Inc 5000 Best Work spaces in US (2025 & 2024) and Glassdoor's Best Places to Work (2023 & 2022)! Industry Leaders in Tech Staffing As Talent solutions provider for Fortune 100 Organizations, Akraya's industry recognitions solidify our leadership position in the IT staffing space.