VP, Program Management Office

VP, Program Management Office — Sales Ops, San Ramon, US

About Dialpad

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit  to learn more.

At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we’re elevating each one with a platform that drives real-time insights and automation for our customers.

We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success:
Scrappy, Curious, Optimistic, Persistent, Empathetic
.

The Vice President, Program Management Office, is the enterprise owner of how we choose, fund, and execute our most important work. This leader builds the connective tissue between strategy, investment, and execution, ensuring every major initiative is aligned to our OKRs, resourced appropriately, and delivered with enterprise-grade rigor.

You will report to the Chief Operating Officer and partner closely with C-level and functional leaders across Product, Engineering, Revenue, Customer, Finance, and People.

• Lead the Strategic PMO team (program managers, portfolio analysts) and attract, develop, and retain top-tier talent.
• Partner with the CEO, COO, CFO, and executive team to translate strategy into a sequenced, resourced portfolio of initiatives.
• Build and maintain executive-ready reporting on portfolio health, risks, dependencies, and realized/expected outcomes.
• Design and run governance forums (e.g., portfolio councils, steering committees, quarterly business reviews) that drive decisions, not just updates.
• Ensure change management, communications, and adoption plans are embedded in every major program.
• Champion a culture of focus, trade-offs, and follow-through—fewer, bigger, better bets rather than scattered activity.

• 15+ years of experience in Program/Portfolio Management, Strategy, or Operations, with at least 7+ years leading enterprise-level PMO / SPMO or equivalent.
• Deep experience operating in a high-growth, multi-stakeholder environment (e.g., SaaS, technology, or similarly complex business).
• Proven track record of standing up or scaling an enterprise PMO, including portfolio governance, funding models, and standard methodologies.
• Demonstrated ability to partner credibly with C-level leaders, influence without authority, and drive alignment across functions.
• Strong financial acumen; comfortable building and challenging business cases, investment plans, and ROI models.
• Expertise in organizational change management and driving adoption of new operating models, tools, and behaviors.
• Exceptional communication skills—able to zoom out for board-level narratives and zoom in on execution details when needed.

$280,500—$354,750 USD

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply.

Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.