Senior Manager, Acne Clinic

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method TM , an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

• Integrity
• Inclusion
• Collaboration
• Adaptability
• Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world.

Doing right, even if it is difficult, is of the utmost importance.

The Senior Manager is a key leadership role responsible for the day-to-day management, performance, and profitability of the acne clinic. This role directly oversees clinic staff including licensed estheticians and operational staff ensuring exceptional client experience and clinical standards partnering closely with the Senior Director on strategy, growth initiatives, and financial performance.

The Senior Manager holds shared accountability for clinic success, including operational execution, team development, and profit-and-loss performance. This role requires a hands‑on leader who can balance clinical excellence, people leadership, and business acumen in a fast‑paced, client‑centric environment.

The Senior Manager ensures the clinic operates as a treatment center, learning hub, innovation lab, and brand showroom, consistently aligning with Face Reality’s high standards for acne expertise, education, and service excellence. This position will work onsite at our San Ramon clinic. Must be available to work evenings and weekends. Our Clinic is open Tuesday – Sunday (Tuesdays – 10am-6pm, Wednesdays & Thursdays 9:30am-8pm, Fridays & Saturdays- 9:30am-6pm).

This position is not eligible for Visa sponsorship.

• Lead all day-to-day clinic operations, ensuring smooth, efficient, and brand-aligned systems
• Own scheduling, booking optimization, client flow, and resource allocation
• Ensure compliance with all licensing, health, sanitation, HIPAA-aligned practices, and state board standards
• Oversee inventory, backbar, supplies, vendor coordination, and equipment readiness
• Maintain immaculate facility presentation, ambiance, and retail merchandising consistent with luxury spa expectations
• Manage clinic reporting, operational dashboards, and weekly/monthly performance reviews
• Serve as the primary escalation point for client service issues, treatment concerns, and operational challenges
• Directly manage Education Program Manager (with dotted-line partnership to Senior Director of Education & Clinic), Clinic Acne Experts, front desk/concierge staff, and operational support roles
• Lead hiring, onboarding, training, performance management, and succession planning
• Set clear expectations, provide ongoing feedback, and conduct formal performance evaluations
• Foster a high-performance, client-focused, hospitality-driven culture rooted in clinical excellence
• Address employee relations matters in partnership with HR, ensuring professionalism and compliance
• Provide coaching, accountability frameworks, and professional growth pathways for team members

• Lead the Face Reality Acne Clinic in San Ramon as a flagship treatment, training, and research hub
• Champion a spa-director–level guest experience defined by warmth, personalization, and polish
• Oversee SOPs for intake, consultation, treatment flow, and checkout
• Ensure consistent execution of Face Reality protocols, education…