Executive Manager

Executive Manager - Job Description

CALIFORNIA INSURANCE EMERGENCY RESPONSE ASSOCIATION (CIERA)

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Reports to:
President/Board Chair, CIERA

Work location:
Remote

Salary:
Hourly Employment Contract. $150-$200/hour. 10-20 hours per week

The Executive Manager serves as the central operational leader for the California Insurance Emergency Response Association (CIERA) – a 501 (c)(6) non-profit, industry member organization, with a mission to provide the California property and casualty insurance industry with resources and support, in order to enhance its effectiveness in fulfilling policyholder commitments following large-scale catastrophic disasters. This role is responsible for coordinating strategic initiatives, managing member and stakeholder relationships, supporting the Board of Directors, and overseeing the planning and execution of major organizational services, including the Annual Meeting, training initiatives, and emergency response coordination.

The Executive Manager ensures smooth day‑to‑day operations, drives organizational priorities forward, and acts as a key liaison between CIERA, government agencies, industry partners, and member organizations.

• Prepare for, coordinate, and participate in monthly Board meetings.
• Develop Board slide decks, reports, and briefing materials.
• Manage follow‑up actions, communications, and documentation.
• Support governance activities, including membership approvals, financial updates, and policy development.

• Leverage insurance industry knowledge to assist with recruiting, engagement, and communications
• Lead membership outreach, onboarding, renewals, and invoicing.
• Maintain ongoing communication with members, including updates, reminders, and follow‑ups.
• Prepare membership packages, renewal letters, and informational materials.
• Respond to member inquiries and coordinate member engagement activities.

• Serve as the primary project manager and event organizer for the Annual Meeting, including:
  • Agenda development.
  • Speaker coordination.
  • Logistics and venue coordination.
  • Catering, travel, and onsite support.
  • Registration management.
  • Post‑event surveys, follow‑up, and reporting.
• Coordinate with CIERA committees/working groups, government partners, relevant industry organization, and external vendors.

• Manage multiple working groups, including:
  • Intelligence Sharing
  • Licensing & Training
  • Government Liaison
  • Coordination Operational Hub
  • Membership Advisory Committee
• Schedule meetings, prepare materials, track progress, and ensure follow‑up.
• Support development of protocols, activation criteria, training materials, and white papers.

• Actively monitor CA weather and hazard forecasts.
• Act as liaison with agencies such as FEMA, CalOES, CDI, USGS, Cal Trans, local law enforcement offices, and others.
• Lead CIERA’s service activation and emergency response coordination during large‑scale emergency events (earthquake, fires, storms, tsunamis, etc.).
• Assist with situational monitoring, information sharing, and member updates.
• Prepare and refine emergency protocols, activation criteria, and response frameworks.

• Lead development of tabletop exercises and training programs.
• Coordinate special projects such as continued management of a GEO platform that provides verified and trusted geospatial data, services, and other actionable intelligence relevant to the operational response to a catastrophic event.
• Manage relationships with external partners including McKenzie Intelligence Services (MIS), Lloyd’s Market Association (LMA), and other industry stakeholders.

• Prepare invoices, track hours, and manage expense documentation.
• Develop and maintain organizational templates, documents, and communication materials.
• Support contract renewals, vendor coordination, and administrative workflows.
• Conduct research and prepare summaries, reports, and briefing documents.

• Represent CIERA in meetings with…