Team Lead, Retail

Our Team Leads are the ones who  make it happen . You will be responsible for running shifts of 2-8 team members when the GM is not present. Our team environmentmakes this a fun position while providing the opportunities to grow and demonstrate your leadership skills!

Team Lead

Primary Role:

A Team Lead is responsible for the overall shift operations, customer experience, sales performance and execution of brand excellence in a store. In the absence of the General Manager, the team lead effectively is the store leader. Team Leads typically supervise a shift with a staff of 1 to 12 team members by carrying out management responsibilities consistent with Jamba Juice policies, procedures and legal requirements.

Essential Functions:

General

• Responsible for maintaining shift operations excellence
• Ensures that the store appearance and cleanliness are to Jamba’s standards
• Demonstrates exceptional shift leadership behaviors
• Communicates all shift issues, concerns and needs to the store General Manager
• Responds to directives in an accurate and timely manner
• Recognizes and rewards outstanding performance of shift team members
• Educate and engage the community and store customers on all of Jamba’s products and services
• Other duties as assigned

Customer Service

• Demonstrates an excellent level of customer service
• Motivates and mentors team members to deliver customer service excellence
• Accountable for the customer engagement experience on the shift
• Provide customers with product suggestions and information
• Motivates and mentors team members on providing customers with product suggestions and information
• Maintain exceptional customer service metric scores

Operations

• Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-person rule, as required to open and close the store
• Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent customer experience. Provide performance feedback to Team Members
• Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions
• Communicate clearly, concisely and accurately in order to ensure effective shift operations
• Follow all food safety, cash handling and operations procedures and policies
• Coordinate and participate off site program customer visits and deliveries

Requirements:

• Must be 18 years of age
• Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week
• Ability to manage others required
• High School graduate or commensurate Jamba experience required, enrolled in college or college degree preferred
• Computer skills including some Microsoft software and register skills
• Must be able to lift 30-40 lbs regularly throughout shifts
• Ability to stand, bend, reach and scoop through-out assigned shift
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to
  -10° F

It's easy and takes just a few minutes. Make sure you finish your application as only completed job applications will be submitted to employers.

2 - Provide your address and voluntary eeoc information

3 - Answer a few questions over the phone (If you can't talk right now, you can do this later)

If you prefer to apply via text messaging, please send code 14211 to phone number .

Please do not contact the employer directly - apply only through this site.

Please answer the questions below:

What is your email address?

Type your email address again

What is your phone number? (mobile preferred)

Check this if it's ok to send text messages to the number provided above related to your job application

Check this if you're on a public computer that other people use

1. Are you available and willing to work a schedule with varying hours on a daily basis? Yes No

2. Are you able to work at least 25 hours a week? Yes No

3. Are you legally authorized to work in the United States? Yes No

4. Are you at least 18 years old or older? Yes No

5. Do you have at least 1 years of similar job experience? Yes No

6. Are you looking for full time or part time work?

7. What do you think are the key traits of an effective manager?

8. How does your past experience benefit you in this role?

by checking this box I verify that I am at least 16 years of age

by checking this box I agree to the
Jobalign Data Usage, Privacy Policy and Terms of Use (show)

By continuing you're agreeing to the terms and conditions of use and allowing us to share your information with employers who are interested in you as an employee. You'll be the first to know about similar jobs nearby for free. (you can stop getting job alerts at any time)