Senior Sales Manager, Professional Channel

Senior Sales Manager, Professional Channel

Face Reality Skincare, San Ramon, California, United States

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we have developed an effective way to achieve clear skin through our clinically verified Clear Skin Method, an adaptive method combining in‑clinic treatments from certified skincare professionals, personalized at‑home product routines and lifestyle guidance.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

This Senior Sales Manager, Professional Channel role is responsible for overseeing day‑to‑day sales execution, team performance, account retention and expansion, new business acquisition, and pipeline management, while partnering closely with Marketing, Finance, Product, and Customer Success to deliver consistent execution, predictable growth, and an exceptional customer experience. Reporting directly to the VP of Sales, the leader manages a team of sales professionals—including Account Managers and Inside Sales Representatives—focused on retaining and growing existing Acne Expert accounts and driving new customer acquisition through virtual selling, outbound prospecting, and consultative account management.

The role operates primarily in a hybrid/inside sales environment, with periodic travel for customer meetings, events, and industry engagement. This is a hybrid role working out of our corporate office in San Ramon, CA Tuesdays‑Thursdays and remotely Mondays and Fridays.

• Recruit, onboard, coach, and retain a high‑performing team of Account Managers and Inside Sales Representatives.
• Establish clear expectations, performance standards, and accountability across the team.
• Provide ongoing coaching, feedback, and development to improve individual and team sales performance.
• Foster a positive, inclusive, and high‑performance culture aligned with company values.
• Promote strong collaboration across the sales team and cross‑functional partners.
• Act as a liaison between the sales organization and senior leadership, representing team needs and priorities.
• Manage and allocate sales team travel and expense budgets to ensure efficient use of resources.

• Develop and execute sales strategies to drive growth across the Professional channel, including retention and expansion of existing accounts and acquisition of new Acne Expert partners.
• Identify market trends, customer insights, and competitive intelligence to inform strategic initiatives.
• Balance near‑term sales execution with longer‑term initiatives that improve team performance, customer growth, and pipeline conversion.

• Lead sales planning, performance management, and quota attainment across the team, including account coverage, pipeline oversight, and activity expectations.
• Lead forecasting, pipeline management, KPI tracking, and performance reporting with a high degree of accuracy.
• Partner with Finance and Sales Operations to support sales reporting, budgeting, and performance analysis.

• Build and maintain strong relationships with key B2B customers through joint business planning and strategic account management.
• Establish and manage activity, call, and customer engagement cadence standards across the team, including virtual and periodic in‑person interactions.
• Identify growth opportunities within existing accounts while ensuring appropriate follow‑up of prospective, re‑engagement, and under‑penetrated accounts.

• Build, implement, and evolve sales playbooks across the team to support account management, pipeline progression, and new business conversion.
• Train and lead Account Managers and Inside Sales Representatives to execute consultative selling strategies, manage pipelines effectively, and deliver strong customer…