Associate Account Manager, Medical Channel

Associate Account Manager, Medical Channel

About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method TM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at-home product routines and lifestyle guidance.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world.

Doing right, even if it is difficult, is of the utmost importance.

About the role

The Associate Account Manager (AAM) plays a critical role in accelerating growth within the Medical Channel by expanding opportunity across white‑space territories, converting inbound and outbound leads, and strengthening engagement with unmanaged and dormant accounts. This role is responsible for generating new business, deepening account potential, and introducing medical professionals to the value of the Face Reality portfolio.

The AAM serves as a key contributor to revenue growth through consistent execution of defined sales processes, including prospecting, onboarding and account development. In addition to driving immediate revenue, this role partners cross‑functionally to deliver a seamless customer experience, assists with growth strategies that support sell‑through, and identifies when accounts meet predefined criteria for transition into the managed portfolio.

This role operates within established sales guidelines, pricing structures, and account management processes, and does not have authority to independently set pricing, contractual terms, or company policy. Work is reviewed and guided by management.

The ideal candidate is commercially driven, highly organized, and skilled at building trusted relationships through structured outreach and follow‑up. This role requires a proactive, solutions‑oriented mindset, thrives in a fast‑paced, metrics‑driven sales environment.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Territory & Account Development

• Grow unmanaged accounts in white‑space territories by identifying expansion opportunities and executing outreach plans to increase account volume
• Own and develop new accounts generated through inbound leads within white‑space territories
• Identify medical accounts currently in the unmanaged portfolio and evaluate engagement levels and growth potential using established criteria to support account transition recommendations
• Assess opportunities for account reactivation in accordance with defined processes; account transition decisions are finalized by management or based on pre‑established criteria
• Maintain responsibility for assigned accounts until a Business Development Manager (BDM) is assigned or a formal account transition occurs

Sales & Business Development

• Proactively prospect and qualify new leads through outbound calls, emails, and social outreach efforts
• Conduct virtual meetings and product demonstrations to educate prospective accounts on the Face Reality product line and partnership opportunities
• Sell and coordinate training opportunities for new accounts
• Support new accounts through the first‑order process, onboarding and early‑stage growth
• Build and maintain strong relationships with medical professionals, medspas, and key decision‑makers
• Partner with accounts to drive engagement and reorder activity through consistent follow‑up and execution of approved sales initiatives
• Demonstrate the ability to both sell into accounts and coach clients on…