Account Manager, Professional Channel

Account Manager, Professional Channel

Face Reality Skincare San Ramon, California, United States

About Face Reality:

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certifiedskincare professionals, personalized at home product routines and lifestyle guidance.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world.

Doing right, even if it is difficult, is of the utmost importance.

About the role

The Account Manager is responsible for the strategic growth, retention, and long-term success of an assigned portfolio of professional skincare accounts
. Serving as the primary business consultant and trusted advisor, this role partners with business owners and key decision-makers to develop customized business strategies that drive revenue growth, product adoption, and customer success. Through consultative selling, Joint Business Planning (JBPs), Quarterly Business Reviews (QBRs), education, and data-driven account management, the Account Manager owns the customer lifecycle from onboarding through long-term partnership.

The role collaborates with Sales, Education, Marketing, Customer Success, Product Development, Finance, and Operations to deliver an exceptional customer experience and support successful execution of commercial initiatives.
* This role is a hybrid role working onsite at our corporate office in San Ramon Tuesdays - Thursdays and remotely Mondays and Fridays. Also note: this position is not eligible for visa sponsorship. Candidates must have authorization to work in the US without current or future sponsorship.

• Manage the complete customer lifecycle for an assigned portfolio of strategic accounts
• Develop and execute Joint Business Plans (JBPs) aligned with customer objectives
• Conduct Quarterly Business Reviews (QBRs) using business analytics, sales trends, and growth opportunities
• Analyze CRM, Power BI, reorder cadence, product adoption, and purchasing trends
• Build strong relationships with business owners, providers, practice managers, and staff
• Develop strategic growth plans that improve retention, revenue, and education engagement
• Support strategic and multi-location accounts
• Maintain accurate CRM documentation and account plans

• Deliver virtual and in-person education, product knowledge, treatment protocol training, and business consultations
• Lead structured 30-, 60-, and 90-day onboarding
• Recommend education pathways and certifications
• Coach retail strategy, merchandising, treatment planning, and product positioning
• Support successful implementation of new product launches

• Drive territory revenue through consultative selling and account planning
• Identify whitespace opportunities and expand product adoption
• Re-engage inactive accounts
• Monitor competitive activity and market trends
• Develop territory call plans and business priorities

• Plan and facilitate customer appreciation events, educational workshops, networking dinners, launch events, and open houses
• Represent the company at trade shows, conferences, and educational meetings

• Partner with internal teams to resolve customer needs
• Communicate customer…