Account Manager, Professional Channel

Account Manager

Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin Method TM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance.

We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.

Our Core Values

Integrity, Inclusion, Collaboration, Adaptability, Accessibility

Our supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world.

Doing right, even if it is difficult, is of the utmost importance.

• Manage the complete customer lifecycle for an assigned portfolio of strategic accounts
• Develop and execute Joint Business Plans (JBPs) aligned with customer objectives
• Conduct Quarterly Business Reviews (QBRs) using business analytics, sales trends, and growth opportunities
• Analyze CRM, Power BI, reorder cadence, product adoption, and purchasing trends
• Build strong relationships with business owners, providers, practice managers, and staff
• Develop strategic growth plans that improve retention, revenue, and education engagement
• Support strategic and multi-location accounts
• Maintain accurate CRM documentation and account plans

• Deliver virtual and in-person education, product knowledge, treatment protocol training, and business consultations
• Lead structured 30-, 60-, and 90-day onboarding
• Recommend education pathways and certifications
• Coach retail strategy, merchandising, treatment planning, and product positioning
• Support successful implementation of new product launches

• Drive territory revenue through consultative selling and account planning
• Identify whitespace opportunities and expand product adoption
• Re-engage inactive accounts
• Monitor competitive activity and market trends
• Develop territory call plans and business priorities

Customer Engagement

• Plan and facilitate customer appreciation events, educational workshops, networking dinners, launch events, and open houses
• Represent the company at trade shows, conferences, and educational meetings

• Partner with internal teams to resolve customer needs.
• Communicate customer feedback and market insights.
• Support execution of commercial initiatives.
• Partner with Marketing and Education to enhance customer engagement

• Financial:
  Territory Revenue Growth;
  Revenue vs. Goal;
  Product Adoption
• Customer:
  Customer Retention;
  Joint Business Plan Completion;
  Quarterly Business Reviews;
  Educational Engagement;
  Customer Satisfaction
• Operational: CRM Compliance;
  Territory Planning;
  Customer Event Execution;
  Cross-Functional Collaboration

• Education:
  
  Bachelor's degree in Business, Marketing, Communications, or related field preferred
• Certifications:
  
  Licensed Esthetician preferred
• Experience:
  
  5+ years of account management, consultative sales, business development, or customer success experience within the professional skincare, aesthetics, beauty, or medical industries
• Experience managing strategic customer relationships
• Experience developing Joint Business Plans (JBPs) and conducting Quarterly Business Reviews (QBRs)
• Strong business acumen with the ability to interpret sales reports and business analytics
• Excellent presentation, communication, relationship management, and organizational skills
• Proficiency with CRM platforms, Microsoft Office, and business reporting tools
• Ability to travel based on business needs; estimated 40–50%

Strategic Account Management, Joint Business Planning, Quarterly Business Reviews, Consultative Selling, Business Planning, Customer Success, Territory Planning, Relationship Management, Business Analytics, Event Planning, Presentation Skills, CRM Management, Problem Solving, Communication, Collaboration

At Face Reality you will have the opportunity to:

• Partake in and contribute to a high-growth brand journey
• Be part of a high performing growing team
• Contribute to executing initiatives across professional channels

Physical Demands :

• Must be able to lift and carry objects weighing up to 25 pounds
• Ability to stand, walk, and bend for extended periods
• Excellent hand-eye coordination and manual dexterity
• Ability to move around the office
• Ability to perform repetitive tasks with accuracy and attention to detail
• Must be able to communicate effectively in…