Senior Software Engineer

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team‑first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are actively looking for a Senior Software Engineer with experience working with Auth Systems, Security & Google Cloud Platform, to join our team. Five9 delivers market‑leading up‑time for its Contact Center application while constantly delivering new features and capabilities to highly demanding enterprise customers. This requires that Five9 continually enhances, updates and modernises the Platform Services that the Contact Center Application runs on.

This position requires excellent understanding of cloud software: how it's built, deployed, tested and managed.

• Contribute to the next generation of Five9’s modern SaaS platform, providing businesses the ability to improve customer service through the power of AI in the Contact Center
• You will play a critical role in developing a highly available, highly‑scalable and reliable infrastructure for microservices with a primary focus on developing Identity and Access management system capable of handling OAuth, Security tokens, identity of Five9 customers, partners and citizen developers
• You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers
• Gain deep application‑level knowledge of existing systems as well as contributing to their overall design
• Dive deep into the software stack to troubleshoot and provide production support as needed
• Work with a team of peers, share a passion for what they’re creating and pull your own weight

• 7+ years of software engineering experience
• You are an expert in API/Java/Spring Security, Web‑Auth, SSO, SAML, OAuth, Federation, IDP & CICP with 7+ years of related experience
• Experience in scaling and performance tuning of database queries and microservices
• Experience with distributed database systems like Cockroach
  
  DB, Cassandra
• You will apply your expertise of cloud computing stack, broad software technologies, and open source tools to resolve what are often considered seemingly unsolvable cloud technology platform challenges for our customers
• Nice to have working experience with one of the major public cloud platforms, preferably GCP. Dive deep into the software stack to troubleshoot and provide production support as needed
• Work with a team of peers, share a passion for what they’re creating and pull your own weight
• Bachelor’s degree in computer science or equivalent professional experience
• Experience with Okta IAM is a plus

Work Location:

This role is hybrid. 3 days a week (M, W, TH) in our San Ramon office is required.

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States.

Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long‑Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching
• Access to an innovative…