Agent Designer, Agentic Voice

Agent Experience Designer, Agentic Voice

Product Management, San Ramon, US

As an Agent Experience Designer — Agentic Voice, you’ll own the voices, personalities, and interactions that make an AI agent feel intuitive, empathetic, and human. You will work with AI engineers to shape model judgment, create a centralized persona system, voice standards, and a universal quality bar. The position is based in our San Ramon, US office.

• Own the agent's global voice, character, and personality, maintaining personal consistency across every vertical we ship.
• Own the standard handoff patterns and design systems, ensuring seamless transitions where context is fully preserved when an agent passes a caller to a human.
• Own the universal platform quality bar, defining and measuring Consistency, Fluency, and Latency (CFL) and tying personal decisions directly to core metrics like resolution, containment, and sentiment.
• Make the voice palette and establish house standards for pacing, prosody, and emphasis that forward‑deployed teams will use to build brand‑specific experiences.
• Partner with AI engineers to orchestrate behavior, escalation instincts, confirmation patterns, and graceful recovery workflows using advanced prompting rather than rigid dialogue trees.
• Research and design for distinct behavioral and emotional user states, ensuring the agent adapts seamlessly whether interacting with a patient disputing a bill or a dispatcher tracing a late delivery.

• 5+ years of dedicated experience shaping voice user interfaces (VUI), character writing, conversation design, or complex conversational/agentic systems.
• Bachelor’s degree in Linguistics, Communication, Psychology, Design, or equivalent practical experience.
• Demonstrated experience shaping voice user interfaces (VUI), character writing, or complex conversational/agentic systems.
• Fluency with LLM‑based agent behaviors, prompt engineering, and prompt orchestration.
• Fluency with Text‑to‑Speech (TTS) controls, including voice selection, SSML tuning, pacing, and emphasis to set broad platform standards.
• Exceptional portfolio that highlights voice systems, written persona standards, and interactive logic.
• Experience in regulated, high‑stakes verticals (e.g., healthcare, financial services, legal) is a strong plus.
• Strong taste and ear for dialogue, with ability to articulate a character on a page and translate it into consistent AI behavior under pressure.

California Salary Range: $147,000 — $186,000 USD (base salary only; does not include bonus, equity, or benefits).

• Competitive salary, comprehensive benefits, and real opportunities for growth.

Dialpad is an equal‑opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.