Testing and Service Support Technician

Join a team of industry professionals who value your skills and talents. At OGI Process Equipment, our goal is to hire talented and motivated people. We offer a friendly work environment with competitive wages and benefits. From engineers to welders, salespeople to sandblasters, OGI has some of the best talent in the industry. Check out our job openings, and we look forward to working with you.

SUMMARY/OBJECTIVE The Testing and Service Support Technician is responsible for conducting thorough testing, maintenance, and troubleshooting of equipment. This role combines technical expertise with hands-on service support to ensure products meet or exceed quality standards. The Testing Technician provides critical feedback to the service and engineering teams, fostering continuous product improvement and customer satisfaction. The Testing and Service Support Technician is responsible for answering service calls from customers needing first-line technical support.

ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Product

Testing and Quality Assurance:

Conduct detailed testing on equipment to ensure compliance with performance standards.

Perform Factory Acceptance Tests (FAT) and maintain detailed documentation of results.

Verify equipment operational sequences, recommend modifications, and request necessary control adjustments to align with customer specifications.

Analyze technical documents (e.g., P&IDs, control schematics) to ensure alignment with project specifications before testing.

Document test results, modifications, and repairs, contributing to product improvement initiatives.

Responds to customer inquiries and ensures excellent customer service.

Service Support:

Perform repairs and startups on water bath heaters and industrial heaters.

Execute preventive maintenance, and repairs, including startups and troubleshooting of water bath heaters and industrial heaters.

Provide on-site and remote technical support for startups, troubleshooting, and maintenance of industrial heating systems.

Diagnose and resolve mechanical, electrical, and control system issues to optimize performance.

Communicate performance feedback to engineering and management to enhance product reliability.

Address customer inquiries with prompt, clear technical guidance and excellent customer service.

Collaboration with Other Departments:

Partner with engineering, service, and sales teams to resolve product and testing issues, ensuring alignment with customer requirements.

Provide on-site technical support for initial equipment setup, repairs, and system upgrades in collaboration with the service team.

Support the sales team with technical expertise, particularly regarding aftermarket parts.

Safety and Compliance:

Enforce safety protocols during testing, installation, and repairs to ensure compliance with industry regulations and company standards.

Ensure all activities comply with safety standards and industry regulations, especially when working with hazardous materials or equipment.

Actively support the company’s commitment to safety and its values.

Customer and Technical Communication:

Provide customers with clear, expert guidance on product performance, troubleshooting, and upgrades.

Maintain consistent communication with customers to ensure satisfaction and address concerns regarding equipment functionality.

Offer technical assistance remotely or on-site for operators troubleshooting issues.

COMPETENCIES Technical/Functional

Skills:

Technical Expertise:
Demonstrates advanced knowledge of equipment operations, testing processes, and troubleshooting techniques.

Problem Solving:
Thinks critically to diagnose and resolve complex technical issues effectively and efficiently.

Collaboration:

Building Partnerships:
Develops and sustains strong working relationships across teams to achieve shared goals.

Customer Focus:
Anticipates customer needs and provides timely, high-quality solutions that meet or exceed expectations.

Results Orientation:

Quality Orientation:
Consistently delivers high-quality work, ensuring attention to detail and accuracy in all tasks.

Action Orientation:
Takes initiative and remains focused under pressure to complete tasks promptly.

Communication:

Interpersonal Savvy:
Communicates technical information clearly to diverse audiences, including customers and internal teams.

Conflict Management:
Resolves issues constructively, maintaining professionalism and fostering collaboration.

Accountability:

Personal Accountability:
Takes ownership of responsibilities and outcomes, continually seeking improvement.

Ethical Practice:
Maintains integrity and ensures compliance with safety standards and company policies.

SUPERVISOR RESPONSIBILITY This position has no supervisory responsibilities.

WORK ENVIRONMENTNon-temperature-controlled environment with loud noises, dust, dirt, and metal particles that are usually associated with metal fabrication shops. All employees are required to wear personal…