Operations​/Service Manager

Fixed Operations Manager / Service Manager

Keystone Chevrolet | Sand Springs, Oklahoma

Keystone Chevrolet is seeking an experienced and motivated Fixed Operations Manager / Service Manager to lead our service department and help strengthen the overall customer experience.

We are looking for a hands‑on leader who understands dealership service operations, develops strong teams, communicates well with customers, and knows how to improve performance without sacrificing quality or integrity.

• Lead the daily operations of the service department
• Recruit, train, coach, and retain service advisors, technicians, and support staff
• Establish clear performance expectations and hold team members accountable
• Monitor technician productivity, efficiency, labor sales, repair‑order performance, and departmental profitability
• Maintain appropriate workflow and ensure repairs are completed accurately and on time
• Improve customer satisfaction, retention, and Chevrolet CSI performance
• Review open repair orders, declined services, warranty work, and customer follow‑up
• Coordinate effectively with the parts, sales, accounting, and warranty departments
• Ensure compliance with GM procedures, warranty requirements, safety standards, and dealership policies
• Resolve customer concerns professionally and protect long‑term customer relationships
• Develop processes that increase service capacity, customer‑pay business, and department profitability
• Maintain a clean, organized, and professional service operation
• Report department results, challenges, and opportunities to dealership leadership

• Previous automotive dealership service‑management or fixed‑operations experience
• Strong knowledge of service‑department financials and key performance indicators
• Proven ability to lead, coach, and develop a team
• Understanding of dealership repair‑order processes, warranty administration, and manufacturer standards
• Excellent customer‑service and conflict‑resolution skills
• Strong organizational, communication, and follow‑through abilities
• Comfortable using dealership‑management and manufacturer systems
• GM or Chevrolet dealership experience is preferred but not required
• Valid driver’s license and an acceptable driving record

• Competitive compensation based on experience and performance
• Performance‑based earning opportunities
• Established dealership with a strong customer base
• Supportive, locally focused leadership
• Opportunity to build and develop a high‑performing service team
• Employee benefits and vehicle‑related advantages
• Long‑term career opportunity with room to make a meaningful impact

The right candidate will be visible in the department, engaged with employees and customers, and committed to building a service operation known for communication, accountability, quality work, and dependable customer care.

Job Type: Full-time
Location: Sand Springs, Oklahoma