Technical Programs Specialist

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The Technical Services Program Specialist reports to the Tech Center and supports Webco’s technical product quality systems, product development, special order initiatives. This role serves as a key support resource for Technical Services, Plant Quality, Manufacturing Engineering, Operations, and customer-facing project teams by ensuring accurate technical documentation, controlled records, timely reporting, secure data management, and proactive problem-solving for OEM requirements.

• Prepare, control, and distribute customer-driven OEM reporting documents, including PPAP, APQP, FAI, and related technical or quality records.
• Set up and maintain document-control and records-management systems for multiple projects, including quality data, technical data, version control, retention, archiving, and controlled document distribution.
• Assist in execution of customer and production requirements, ensuring accuracy of material numbers, critical characteristics, standards, specifications, and customer documentation requirements.
• Collaborate with Technical Services, Plant Quality, production planning, sales, engineering, and operations teams to acquire, verify, track, retrieve, and distribute project documentation.
• Lead or assist with projects aimed at improving quality, production processes, documentation systems, customer-reporting accuracy, and operational capabilities.
• Assist Plant Quality with failure analysis and corrective action investigations, including metallurgical sample preparation, preliminary analysis, and documentation of findings.
• Assist in the execution of first time orders, trials, and sample order production.
• Assist in product and claim investigations and assist in preparing Tech Center/Customer reports.
• Provide SharePoint support, document formatting, electronic/local filing, and clear, accurate, timely technical reports and records.

Core Tools & OEM Reporting

Understanding of OEM technical reporting and quality tools including APQP, FMEA, MSA, PPAP, FAI, and customer-specific documentation requirements.

Document Control & Records Management

Ability to manage controlled documentation, version control, retention, archiving, distribution, and sensitive project data according to company policy and project procedures.

Technical Metallurgy & Lab Skills

Knowledge of metallurgical analysis, sample preparation, preliminary laboratory testing, and documentation of technical findings.

Industry Specifications & Standards

Understanding of production standards such as ASTM, ASME, NACE, ISO 9000, IATF 16949, and how those interact with non-standard customer requirements.

Quality Systems & Compliance

Knowledge of quality-system requirements, documentation control, audit support, customer deliverables, and compliance expectations.

Problem Solving & Analytical Skills

Effectively identifies, troubleshoots, and resolves technical, production, documentation, and data-related issues while interpreting standards and large data sets accurately.

Systems & Technical Tools Proficiency

Proficient in Word, Excel, Adobe Acrobat, SAP, SharePoint, email, central calendar systems, and advanced document formatting.

Communication, Project Support & Collaboration

Strong verbal and written communication, technical report preparation, cross-functional collaboration, and support of quality, production, documentation, and improvement initiatives.

Teamwork

Collaborates effectively across plants and departments, including Technical Services, Quality, Sales, Engineering, production planning, and operations.

Maintains accuracy, transparency, confidentiality, and accountability when handling investigations, controlled records, and sensitive project data.

Manages multiple stages of program documentation, customer requirements, project data books, and technical support while prioritizing what is most critical.

Adapts quickly to changing priorities, urgent technical requests, customer requirements, and…