Technical Programs Specialist

Technical Programs Specialist Role Purpose / Mission

The Technical Services Program Specialist reports to the Tech Center and supports Webco's technical product quality systems, product development, special order initiatives. This role serves as a key support resource for Technical Services, Plant Quality, Manufacturing Engineering, Operations, and customer-facing project teams by ensuring accurate technical documentation, controlled records, timely reporting, secure data management, and proactive problem-solving for OEM requirements.

• Prepare, control, and distribute customer-driven OEM reporting documents, including PPAP, APQP, FAI, and related technical or quality records.
• Set up and maintain document-control and records-management systems for multiple projects, including quality data, technical data, version control, retention, archiving, and controlled document distribution.
• Assist in execution of customer and production requirements, ensuring accuracy of material numbers, critical characteristics, standards, specifications, and customer documentation requirements.
• Collaborate with Technical Services, Plant Quality, production planning, sales, engineering, and operations teams to acquire, verify, track, retrieve, and distribute project documentation.
• Lead or assist with projects aimed at improving quality, production processes, documentation systems, customer-reporting accuracy, and operational capabilities.
• Assist Plant Quality with failure analysis and corrective action investigations, including metallurgical sample preparation, preliminary analysis, and documentation of findings.
• Assist in the execution of first time orders, trials, and sample order production.
• Assist in product and claim investigations and assist in preparing Tech Center/Customer reports.
• Provide SharePoint support, document formatting, electronic/local filing, and clear, accurate, timely technical reports and records.

• Core Tools & OEM Reporting Understanding of OEM technical reporting and quality tools including APQP, FMEA, MSA, PPAP, FAI, and customer-specific documentation requirements.
• Document Control & Records Management Ability to manage controlled documentation, version control, retention, archiving, distribution, and sensitive project data according to company policy and project procedures.
• Technical Metallurgy & Lab Skills Knowledge of metallurgical analysis, sample preparation, preliminary laboratory testing, and documentation of technical findings.
• Industry Specifications & Standards Understanding of production standards such as ASTM, ASME, NACE, ISO 9000, IATF 16949, and how those interact with non-standard customer requirements.
• Quality Systems & Compliance Knowledge of quality-system requirements, documentation control, audit support, customer deliverables, and compliance expectations.
• Problem Solving & Analytical Skills Effectively identifies, troubleshoots, and resolves technical, production, documentation, and data-related issues while interpreting standards and large data sets accurately.
• Systems & Technical Tools Proficiency Proficient in Word, Excel, Adobe Acrobat, SAP, SharePoint, email, central calendar systems, and advanced document formatting.
• Communication, Project Support & Collaboration Strong verbal and written communication, technical report preparation, cross-functional collaboration, and support of quality, production, documentation, and improvement initiatives.

• Teamwork Collaborates effectively across plants and departments, including Technical Services, Quality, Sales, Engineering, production planning, and operations.
• Trust & Integrity Maintains accuracy, transparency, confidentiality, and accountability when handling investigations, controlled records, and sensitive project data.
• Embrace Change / Value Timing Manages multiple stages of program documentation, customer requirements, project data books, and technical support while prioritizing what is most critical.
• Agility Adapts quickly to changing priorities, urgent technical requests, customer requirements, and documentation deadlines.
• 100% Engaged Takes ownership of assigned tasks and follows through with accuracy, discipline, timeliness, and attention to detail.
• Drive Demonstrates urgency in ensuring project data books, customer documentation, technical reports, and quality records are completed accurately and on time.
• Confidentiality Safeguards confidential information and handles sensitive data with discretion, integrity, and alignment to company policy.

• Timely, accurate recording and distribution of OEM reporting documents, and controlled technical records.
• Accurate and complete documentation of technical findings, customer requirements, project data, and material or master-data information.
• Successful execution of new-product/program technical