Technical Programs Specialist

Technical Programs Specialist Role Purpose / Mission

The Technical Services Program Specialist reports to the Tech Center and supports Webco's technical product quality systems, product development, special order initiatives. This role serves as a key support resource for Technical Services, Plant Quality, Manufacturing Engineering, Operations, and customer-facing project teams by ensuring accurate technical documentation, controlled records, timely reporting, secure data management, and proactive problem-solving for OEM requirements.

• Prepare, control, and distribute customer-driven OEM reporting documents, including PPAP, APQP, FAI, and related technical or quality records.
• Set up and maintain document-control and records-management systems for multiple projects, including quality data, technical data, version control, retention, archiving, and controlled document distribution.
• Assist in execution of customer and production requirements, ensuring accuracy of material numbers, critical characteristics, standards, specifications, and customer documentation requirements.
• Collaborate with Technical Services, Plant Quality, production planning, sales, engineering, and operations teams to acquire, verify, track, retrieve, and distribute project documentation.
• Lead or assist with projects aimed at improving quality, production processes, documentation systems, customer-reporting accuracy, and operational capabilities.
• Assist Plant Quality with failure analysis and corrective action investigations, including metallurgical sample preparation, preliminary analysis, and documentation of findings.
• Assist in the execution of first time orders, trials, and sample order production.
• Assist in product and claim investigations and assist in preparing Tech Center/Customer reports.
• Provide SharePoint support, document formatting, electronic/local filing, and clear, accurate, timely technical reports and records.

Core Tools & OEM Reporting Understanding of OEM technical reporting and quality tools including APQP, FMEA, MSA, PPAP, FAI, and customer-specific documentation requirements.

Document Control & Records Management Ability to manage controlled documentation, version control, retention, archiving, distribution, and sensitive project data according to company policy and project procedures.

Technical Metallurgy & Lab Skills Knowledge of metallurgical analysis, sample preparation, preliminary laboratory testing, and documentation of technical findings.

Industry Specifications & Standards Understanding of production standards such as ASTM, ASME, NACE, ISO 9000, IATF 16949, and how those interact with non-standard customer requirements.

Quality Systems & Compliance Knowledge of quality-system requirements, documentation control, audit support, customer deliverables, and compliance expectations.

Problem Solving & Analytical Skills Effectively identifies, troubleshoots, and resolves technical, production, documentation, and data-related issues while interpreting standards and large data sets accurately.

Systems & Technical Tools Proficiency Proficient in Word, Excel, Adobe Acrobat, SAP, SharePoint, email, central calendar systems, and advanced document formatting.

Communication, Project Support & Collaboration Strong verbal and written communication, technical report preparation, cross-functional collaboration, and support of quality, production, documentation, and improvement initiatives.

Teamwork Collaborates effectively across plants and departments, including Technical Services, Quality, Sales, Engineering, production planning, and operations.

Trust & Integrity Maintains accuracy, transparency, confidentiality, and accountability when handling investigations, controlled records, and sensitive project data.

Embrace Change / Value Timing Manages multiple stages of program documentation, customer requirements, project data books, and technical support while prioritizing what is most critical.

Agility Adapts quickly to changing priorities, urgent technical requests, customer requirements, and documentation deadlines.

100% Engaged Takes ownership of assigned tasks and follows through with accuracy, discipline, timeliness, and attention to detail.

Drive Demonstrates urgency in ensuring project data books, customer documentation, technical reports, and quality records are completed accurately and on time.

Confidentiality Safeguards confidential information and handles sensitive data with discretion, integrity, and alignment to company policy.

Timely, accurate recording and distribution of OEM reporting documents, and controlled technical records.

Accurate and complete documentation of technical findings, customer requirements, project data, and material or master-data information.

Successful execution of new-product/program technical requirements, customer documentation requirements, and document-control…