Personal Shopper Team Leader

Company Overview

At Brookshire Grocery Company (BGC), we’re based in Tyler, Texas and operate five unique banners—Brookshire’s Grocery Company, Super 1 Foods, Spring Market, Fresh by Brookshire’s, and Reasor’s—across more than 215 stores in Texas, Louisiana, Arkansas, and Oklahoma.

We create a workplace where you can thrive, with supportive teams, growth opportunities, and a chance to make an impact.

• Wellness that works for you: Comprehensive medical, vision, dental, and prescription coverage.
• Flexibility and freedom: Paid time off to relax, recharge, and enjoy life.
• Ownership that empowers: 401(k) plan with company contribution.
• Savings for your lifestyle: Exclusive employee discounts.
• Investing in your dreams: Scholarships and educational support.
• Adventure awaits: Access to a 205‑acre outdoor recreation area.

Leads and coordinates the assembly of customer orders received online. Provides leadership of department personnel; remains current in product selection and quality standards; and promotes customer service.

• Oversees the preparation of orders received online ensuring products are accurately selected from shelves and organized for order pick‑up.
• Provides friendly, customer service‑oriented attitude by answering phone calls, greeting customers, answering questions, and responding to complaints.
• Remains current on product knowledge and food safety standards to ensure quality and freshness of orders. Places orders in storage at proper temperature and retrieves them promptly before customer arrival.
• Ensures accurate checkout totals by properly weighing, keying, and scanning items.
• Maintains relevant job documentation related to curbside operating procedures.
• Gives feedback to store management regarding department and partner performance.
• Identifies out‑of‑stock items, recommends substitutions, and promotes advertised specials.
• Organizes, bags, and loads orders into customer vehicles.
• Remembers product codes and remains familiar with advertised special items.
• Stays current on tender policies and procedures for checks, credit, debit, coupons, EBT, etc.
• Takes precautions when handling items to avoid damage to products or property.
• Maintains safe and sanitary working environment. Cleans workspace, cash wrap, and spot‑cleans spills and breakages.
• Uses suggestive selling initiatives to promote product sales.
• Responsible for maintaining and improving sales performance, financial results, public relations, product quality, and work standards.

• Intermediate knowledge of curbside department operations.
• Intermediate knowledge of cash register operation.
• Intermediate knowledge of food quality standards.
• Intermediate knowledge of temperature and refrigeration standards for selected products.
• Intermediate knowledge of Microsoft Office applications including Excel, Word, and Outlook.
• Basic mathematical and counting skills.
• Ability to determine ideal ripeness in produce.
• Effective communication in written and verbal form with customers and partners, maintaining courtesy at all times.
• Ability to multi‑task and work in a fast‑paced environment.
• High accuracy in job tasks.
• Safe operation and maintenance of department equipment.
• Safe operation of a bailer.
• Use of non‑precision and precision hand tools.
• Team‑oriented collaboration with partners.
• Adaptability to new technology systems, methods, and processes.
• Flexible scheduling, including nights, weekends, and holidays.
• Attentive to potential hazards, remedying or signaling as soon as reasonably possible.
• Reports hazards that cannot be immediately remedied to a supervisor.

• High School Diploma or GED required and at least one year of related experience or an equivalent combination of education and experience.
• Minimum age 18; minimum age 21 required in Louisiana.
• Partners 21 or older may drive for company business per BGC Business Driver Policy.
• TABC/LACT/AATC certification required where applicable.

• Continuous use of close vision, distance vision, depth perception, or ability to focus.
• Continuous use of hands for reaching, touching, or handling.
• Continuous use of…