Senior Administrative Assistant​/Customer Service Representative

Make a meaningful impact at the Sandpoint Center by helping students, instructors, staff, and community members navigate the services and resources available through North Idaho College andthe Workforce Training Center. As a Senior Administrative Assistant/Customer Service Representative, you'll serve as a welcoming first point of contact while coordinating day-to-day operations and helping ensure the center runs smoothly.

This position combines customer service, administrative coordination, student registration, testing, classroom support, and facility operations. Responsibilities include assisting customers with WTC programs and connecting them with other campus services, preparing classrooms and instructional technology, supporting instructors, proctoring exams, maintaining secure testing records, processing registrations, preparing reports, and providing general office and accounting support. The role also helps develop and implement processes that improve the delivery of services and supports the needs of multiple NIC departments operating at the Sandpoint Center.

We're looking for someone who is organized, resourceful, and comfortable taking initiative in a busy environment. Strong communication and customer service skills are essential, along with the ability to manage multiple priorities, work independently, and maintain accuracy with sensitive information and data. The ideal candidate is comfortable learning new systems, navigating databases, and troubleshooting classroom technology while providing dependable support to students, instructors, staff, and community members.

If you enjoy variety, solving problems, and being the person others can count on to keep things moving, this position offers an opportunity to make a difference every day.

• 15 vacation days per year
• 12 sick days per year
• 14 paid holidays
• Tuition assistance

Associate’s degree or Applied Associate’s degree or certification from a two-year college or professional/technical school or program and a minimum of three years full-time equivalent related experience; or equivalent combination of education and experience.

Starting pay range: $20.01 - $23.01

Pay Grade: C8

Work Site

Location:

Sandpoint Center

Work Schedule:

Mon-Fri

Employment is contingent upon successful completion of background check and proof of degree if required for this position.

Application materials include: resume, cover letter

Advertised:
August 12, 2026 Pacific Daylight Time

Applications close:
August 28, 2026 11:55 PM Pacific Daylight Time