Teller, Customer Service​/HelpDesk

About The Role

Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day, while succeeding in business and being a valuable, compassionate neighbor. Come find your passion with us!

Mountain West Bank proudly presents an opportunity for an outstanding Bank Teller/Customer Service Representative in our Sandpoint, . Tellers/Customer Service Representatives keep accurate records of cash currency and negotiable instruments, handle money transactions (receiving, paying out), and meet our clients and customers’ varied needs by providing exceptional service. You will be trained at the Sandpoint branch and then permanently assigned to a branch in either Sandpoint or Ponderay,  and reliable attendance is essential.

This is a full‑time (37 hrs./wk) position with shifts from 8:15 AM–6:15 PM Monday‑Friday and 8:45 AM–1:15 PM Saturday. Nights and all major holidays are off (paid). We also offer a generous PTO plan, paid holidays, and excellent retirement benefits.

Minimum $17.50 + DOE.

Apply now to join our team!!

• Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.
• Process savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.
• Identify counterfeit currency.
• Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
• Cross‑sell bank products and services.
• Refer customers to the proper department for issues that cannot be resolved at the teller line.
• Count and roll loose coins.
• Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds and sell American Express Travelers Checks (single & multiple signer).
• Accept loan payments: verify payment amount and issue receipts.
• Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
• Ensure teller station is properly supplied.
• Follow procedures for removing accounts for dormancy.
• Balance drawer daily, including periodic batching of cashed checks.
• Process cash advances and redeem U.S. Savings Bonds.
• Maintain appropriate currency logs.
• Follow all bank policies and procedures.
• Perform other transactions as needed in accordance with policy and procedures.
• Must comply with applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Required Qualifications:

• High school diploma or equivalent.
• 6 months of prior customer service experience.
• Excellent communication and interpersonal skills.
• Excellent technology acuity & computer systems knowledge.
• Ability to efficiently use multiple computer programs and systems simultaneously.

Preferred Qualifications:

• Jack Henry experience.
• 6 months of prior cash handling experience.
• Previous knowledge of MWB products and services.

Competencies:

• Customer/Client Focus
• Confidentiality
• Technical Capacity
• Stress Management/Composure
• Thoroughness
• Communication Proficiency

Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is often required to sit, use hands in repetitive motions to finger, grasp, handle or feel, and talk or hear.

The employee is occasionally required to stand, walk, lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on a computer for an average of 6‑8 hours…