DMV Clerk

Job Title

DMV Clerk

Department of Motor Vehicles

DMV Director

Primary responsibilities of this position include delivering excellent customer service both in person and on the phone. Handle customer, dealership and financial institution transactions, process applications for titles, collect Idaho sales tax, process vehicle registration and other DMV related services. Accuracy is critical. Interpret, apply and explain provisions of the Idaho vehicle code and departmental rules, regulations and policies to ensure proper title or registration type.

Perform general clerical duties and balance cash drawer and credit card receipts at the close of each day. Review forms and documents from customers for compliance with policies, procedures and laws. Collect and maintain confidentiality and security of customer‑sensitive personal information in compliance with state privacy laws. Keep current on changes in legislation, administrative rules and agency policies. Work can be high volume and high stress at times and requires multitasking under minimal supervision, solving practical problems, and frequent judgment calls.

• Provides assistance to the public in attaining title and registration for a variety of vehicles including automobiles, boats, ATVs, mobile homes, motor homes, utility and travel trailers, and commercial trucks and trailers.
• Issues temporary vehicle registrations and disability placards.
• Based on information received from the customer, determines conformance with title/registration requirements and explains verbally or in writing what additional information or actions may be needed to complete transactions.
• Conducts inspections of vehicle serial numbers by physically inspecting the vehicle, and assigns HIN numbers for untitled/registered boats.
• Calculates and collects Idaho sales tax on the purchase of vehicles when not collected by dealers.
• Assists members of the public, title companies, and financial agencies in converting manufactured homes to real property.
• Conducts daily balance of cash, checks and credit card transactions for state report and verifies all sticker transactions issued each day.
• Verifies title transactions each day prior to sending the report to designated state agencies.
• Processes new and renewal license registrations and title transactions sent by mail.
• Processes title applications for local and out‑of‑state dealerships and financial institutions.
• Provides verbal or written communication of additional requirements needed for transactions not able to be completed.
• Completes appropriate forms and processes required for refunds or cancellation of transactions in compliance with state auditor requirements.
• Answers phones, greets customers and responds to inquiries related to registration and related services.

Benefit Eligibility Status:
Eligible