Member Service Representative

DESCRIPTION
COMPENSATION

Full-Time

Non-Exempt

$18.00-$24.30/hourly

* This figure shown represents the minimum and maximum of the range for this role. Individual offers are made dependent upon a candidate’s experience, education and skill level.

Our goal is that you feel successful, supported, and balanced in all aspects of your life! To assist with this we offer:

• Medical, Dental & Vision Insurance for full-time and reduced full-time employees and their families
• Telemedicine for part-time employees
• Paid Group Life and Disability Insurance
• Employee Assistance Program
• Tuition Reimbursement Program
• 401K Retirement Savings
• Employer 401K Retirement Contributions & Matching upon eligibility
• Discretionary Annual Incentive Bonus based on eligibility criteria
• Paid Time Off per Full Calendar Year:
• 10 hours of PTO per month (prorated for reduced full-time and part-time)
• Paid Birthday Holiday
• Paid Wellness Days
• Up to 24 hours of Paid Volunteer Time annually
• 11 Paid Holidays
• And More!

High school diploma or general education degree (GED); six months related experience and/or training; or equivalent combination of education and experience.

• Process member transactions while creating a positive member experience
• Consistently balance checks and cash drawer
• Receive consumer loans, home loans, and other payments, and ensure accuracy when posting to the computer
• Add basic accounts including certificates of deposit, money markets and share accounts to an existing membership
• Post IRA and HSA contributions and withdrawals as needed to serve members

• Promote, explain, issue, and cross-sell other credit union services such as electronic services, debit and credit cards, and new deposit and loan accounts
• Referrals to our partners in our Mortgage Department and Horizon Retirement and Investment (HRI)

• Maintain an up-to-date and comprehensive knowledge of all credit union products and services that are handled or promoted by tellers
• Maintain an up-to-date and comprehensive knowledge of all related policies, procedures, and rules and regulations, including robbery procedures

* The statements in this job description are intended to describe the essential functions and minimum qualifications for this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required.