Front Office Receptionist

About Kaniksu Community Health

Kaniksu Community Health is a non-profit, award winning Community Health Center that provides integrated, team-based healthcare in north Idaho.

Patients consider us their partner in healthcare, over the course of their life and the spectrum of their health needs. From prevention and wellness to medical, dental, and behavioral health. From pediatric to geriatrics, we believe that quality healthcare should be accessible, approachable and affordable for everyone. Regardless of how a patient can pay, or the severity of their concerns, we help find solutions.

We provide access to comprehensive and integrated multi-disciplinary services through the Patient Centered Medical Home model of care.

But we’re not just invested in our patients – we’re invested in our people. We know that our overall success is a combined effort and we therefore strive to provide opportunities for our employees to learn, grow and thrive. We are proud to have built a positive and engaged team with a 'family' spirit. Our team members are dedicated and provide a patient centric approach to care and know exactly what we are working on and why, and how their everyday work contributes to successfully achieving this goal.

• Medical, Dental, Vision, and Life insurance
• Education Assistance and Guided Career Pathways
• 4% 401K employer match
• In-house medical, dental, or behavioral health services
• Year round, affordable on-site childcare at KCH Kid’s Club

A Kaniksu Community Health Front Office Receptionist is not just responsible for providing excellent customer service. They are committed to providing an excellent patient experience while performing essential clinical or administrative work in a fast-paced, productive environment. YOU ARE an essential team member charged with assisting patients in managing their care at Kaniksu Community Health.

Under the direction of the KCH Director of Nursing, KCH Charge Nurse and Medical Staff Providers and as a member of the Kaniksu Community Health Patient Centered Medical Home (PCMH) Team, a typical day of a Front Office Receptionist might include;

• Maintain established policies and procedures, objectives, quality assurance, and safety standards within the department.
• Multiple Duties:
  All office assistant duties can be expected to be performed concurrently. Must be able to work under conditions of constant interruption and be able to stay on task.
• Opening of office duties: turn on all lights, turn on reception computers, and remove telephones from night status. Check messages on voicemail and transfer to appropriate responsible staffs.
• Coordinates and maintains a functioning schedule for all providers, ensuring accurate appointment time is allotted per published protocols. Ensures all prior records are obtained before scheduling new patients, with the exception of patients being seen for acute care issues.
• Travelling between all three clinics to assist all Front Office teams in daily operations.
• Primary patient check-in:
  Ensures all required demographic information is accurate in the Next Gen practice management system.
• Responsible for documentation of both cancellation and no-show appointments by notifying the care team through the Next Gen system to ensure accurate follow-up and documentation.
• Responsible for completing reminder calls for following day appointments and reviewing Next Gen for any alerts regarding collections, and correct/updated information and communicating the information to the patient.
• Responsible or working closely with the NIFP billing department. Contacts NIFP for any billing questions.
• Primary patient check-out duties: verifies alerts, payments, and information are accurate before patient leaves. Schedules follow-up appointments as necessary with the primary care provider.
• Remain available at all times (with the exception of breaks, lunch, and emergencies) for patient access.
• Responsible for keeping the waiting room neat and orderly and monitoring the waiting room temperature for patient comfort.
• Closing office duties: verify all encounters have been obtained by medical care teams, turn off reception…