More jobs:
Help Desk Support II
Job in
Sandpoint, Bonner County, Idaho, 83864, USA
Listed on 2026-07-09
Listing for:
Litehouse Foods
Full Time
position Listed on 2026-07-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Resolve escalated hardware, software, system, and application issues;
Diagnose complex technical problems, perform root cause analysis, and implement long-term solutions to improve system reliability;
Support manufacturing technology, including industrial PCs, scanners, printers, labelers, and other production-critical equipment;
Manage service desk tickets, prioritize requests, maintain accurate documentation, and consistently meet service level agreements (SLAs);
Create and maintain knowledge base articles, standard operating procedures, and technical documentation while mentoring and supporting Tier I technician
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