Comfort Advisor

Sell HVAC Solutions You Can Actually Stand Behind

Join a Quality-Driven Team Where Your Reputation and Craftsmanship Matter Most

Since 2001, Pend Oreille Mechanical has been the go-to HVAC contractor providing top-tier commercial and residential services across Sandpoint, , North Idaho, and Montana. Run by Sammy Jo and Nick, we are a young, respectful, family-owned team driven by “The Triple Win” – every decision must benefit the customer, employee, and company.

Forget pushy, high-pressure sales tactics. Your mission as our HVAC Residential Comfort Advisor is to act as a consultative educator – running company leads, generating new opportunities, evaluating the specific needs of residential customers, and following the Certain Path Sales Model to create transparent options for homeowners.

Beyond the sale, you serve as the vital, detailed bridge to our field crew. You will co‑manage retro installation jobs with the install manager from the first call to the final review. This includes coordinating timely, quality installs with the operations manager, dispatcher, and customer while enforcing high quality, customer satisfaction, and profit objectives.

• Target Earning Potential (OTE): $90,000–$110,000+ annually.
• Stable Compensation Structure: Enjoy a competitive, reliable base salary of $40,000.00 annually.
• Premium Logistics: A take-home company vehicle is provided for your daily commute; a valid driver’s license and clean driving record are required.
• Predictable Pipeline: We keep your calendar busy, maintaining a steady, reliable flow of roughly 30 high-quality calls per month driven by our office marketing and expert service technician leads.
• True Work‑Life Balance: Leave your weekends for yourself.
• Future Flexibility: While this role is firmly rooted in our Sandpoint office to build deep rapport with our field teams, remote/hybrid flexibility can absolutely be discussed down the line based on consistent, proven results.
• Tiered Paid Time Off (PTO):
  • 1 week of paid time off after 1 year of employment.
  • 2 weeks of paid time off after 3 years of employment.
  • 3 weeks of paid time off after 5 years of employment.

• Self‑Generated lead: 8%
• Marketed/Company: 6%
• Tech flip: 5%

Commission is paid on the total HVAC revenue. It does not include any pass‑through costs that we incur on jobs (i.e., crane rental, equipment rental, subcontractors, etc.).

• Meet Performance Metrics: Maintain a closing ratio on technician‑generated leads of 75% or higher and a closing ratio on marketed leads of 50% or higher.
• Maintain Target Margins: Ensure an average gross margin of 50% or higher after commission is deducted.
• Execute Consultations: Run an average of 2 in‑home sales calls per day (3 calls per day during peak season). Arrive at appointments 5–10 minutes ahead of time.
• Thorough Home Assessments: Use the Home Comfort Guide and perform a complete Comfort Survey and Home Analysis on every single call.
• Proactive Follow‑Ups: Stay completely responsible for all customer follow‑ups on assigned leads, including return visits, phone calls, emails, and text messages.
• Lead Generation: Actively drive outbound opportunities via calling, representing the company, and participating in community lead committees to fill your schedule during shoulder seasons.
• Field & Warehouse
  
  Collaboration:
  
  Meet at the shop at 7:00 AM daily to communicate goals with the install team. Partner with the warehouse manager to ensure crews have correct materials ready every morning. Conduct job site visits with installers to provide feedback.
• Meticulous Record Keeping: Complete all paperwork accurately and on time, including processing customer financing applications and managing cash collections. Input highly detailed installation notes into Service Titan in real time.
• Business & Safety Compliance: Ensure all installations comply perfectly with local, state, federal, and current field regulations. Resolve customer concerns promptly to guarantee complete satisfaction.

• Education: High school diploma or GED required; associate degree is preferred…