Hotel General Manager - Full Service Business Hotel

A well established Small Luxury Business Hotel in Sandton CBD requires a hands-on General Manager. The successful candidate will take total accountability for the strategic direction, operational execution, and financial performance of a the client’s small luxury hotel. This role requires a hands‑on leader dedicated to optimizing guest satisfaction, driving revenue across rooms and food & beverage (F&B) sectors, ensuring strict compliance with corporate standard operating procedures (SOPs), and fostering high employee engagement.

• P&L Accountability:
  Manage the property’s Profit and Loss (P&L) statement, accurately forecasting revenues, managing operational costs, and optimizing EBITDA.
• Budgeting & Forecasting:
  Formulate annual capital expenditure (Cap Ex) and operational budgets in alignment with corporate financial objectives.
• Revenue Optimization:
  Collaborate with Sales, Marketing, and Revenue Management teams to execute dynamic pricing, yield management, and distribution strategies to maximize RevPAR (Revenue per Available Room) and ARR (Average Room Rate).
• Procurement & Asset Management:
  Oversee property procurement processes, inventory control, and supplier contracts to minimize waste and exploit economies of scale.

• Daily Operations:
  Direct and oversee all hotel departments including Front Office, Housekeeping, Food & Beverage (restaurant, bar, and conferencing), Maintenance/Facilities, and Security.
• Quality Assurance:
  Enforce strict adherence to brand standards, service protocols, and standard operating procedures (SOPs) across all departments.
• Guest Relations:
  Monitor and review guest feedback platforms (e.g., Trip Advisor, OTA reviews, internal guest satisfaction surveys). Implement immediate corrective actions to resolve guest grievances and sustain high review scores.
• Facility Maintenance:
  Direct preventative maintenance schedules and asset management strategies to ensure the physical property, equipment, and grounds remain in pristine condition.

• Talent Management:
  Oversee the recruitment, onboarding, training, and continuous performance evaluation of the property’s management team and line staff.
• Performance Culture:
  Establish clear departmental objectives, conduct regular performance reviews, and implement succession planning.
• Employee Engagement:
  Cultivate a collaborative, high-performance working environment to minimize staff turnover and maintain high morale.

• Legal Compliance:
  Ensure full property adherence to national and local statutory regulations, including labor laws (BCEA/LRA), liquor licensing, health and safety acts (OHSA), and municipal bylaws.
• Risk Management:
  
  Implement and test emergency response protocols, crisis management plans, and property security measures to safeguard guests, staff, and assets.

• Financial Performance:
  Achievement of budgeted Gross Operating Profit (GOP), EBITDA targets, and cost-control metrics (Labor cost % and F&B cost % vs. budget).
• Market Share:
  Movement and ranking within the competitive set (Comp Set) regarding RevPAR Index (RPI) and Market Penetration Index (MPI).
• Guest Satisfaction:
  Achievement of target scores on internal Guest Satisfaction Surveys (GSS) and external online reputation metrics (e.g., Review Pro/Trip Advisor ratings).
• Operational Audits:
  Performance scores achieved during internal, corporate, and external quality assurance and brand standard audits.
• Staff Retention & Development:
  Employee turnover rates and successful completion percentages of scheduled corporate training initiatives.

• A Bachelor’s Degree or National…