Concierge Team Leader

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Business Unit:
Discovery Central Services

Function:
Culinary

Date: 9 Oct 2026

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

The Team Leader:
Hospitality & Concierge Services is responsible for coordinating the day-to-day delivery of hospitality, concierge, conference, and visitor services across Discovery. The role ensures a professional, seamless, and customer-centric experience for employees, visitors, and stakeholders while supporting the successful execution of events, meetings, and workplace hospitality services.

The incumbent will supervise a team of hospitality and concierge employees, ensure service standards are maintained, coordinate operational activities, and support the efficient running of conference and hospitality facilities.

• Coordinate the planning and delivery of meetings, conferences, town halls, and internal events.
• Support event logistics, venue preparation, catering, and stakeholder requirements.
• Ensure conference facilities are prepared and operational before events.
• Monitor event execution and resolve operational issues as they arise.
• Assist with post-event reviews and feedback collection.

• Coordinate day-to-day hospitality and concierge services.
• Ensure a professional and welcoming experience for employees, visitors, and guests.
• Support VIP visits and executive meetings through effective hospitality coordination.
• Monitor adherence to hospitality service standards.
• Address and resolve routine service-related queries and issues.

• Oversee the daily operation of meeting rooms, conference facilities, and hospitality areas.
• Coordinate venue bookings and room setup requirements.
• Ensure facilities, catering, and audio-visual requirements are arranged and functional.
• Escalate facility-related issues where required.
• Monitor venue utilisation and service delivery standards.

• Act as a key contact for event organisers and internal stakeholders.
• Liaise with business areas to understand event and meeting requirements.
• Ensure stakeholder requests are communicated and executed effectively.
• Provide regular updates on event and hospitality arrangements.

• Supervise and support the Hospitality and Concierge team.
• Allocate daily tasks and ensure appropriate service coverage.
• Provide on-the-job coaching and guidance.
• Monitor individual performance and service standards.
• Promote a culture of teamwork, professionalism, and customer service excellence.

• Ensure compliance with Discovery policies and procedures.
• Adhere to health and safety requirements within conference and hospitality facilities.
• Maintain operational records and reporting requirements.
• Identify operational risks and elevate as appropriate.

• Diploma or Degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• 3-5 years' experience within hospitality, conferencing, concierge, customer service, or workplace services.
• 1-2 years' experience supervising or leading a team.
• Experience coordinating corporate meetings, events, or hospitality…