DCDS Health Team Leader Telesales; DP

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

People increasingly want to transact faster, on their terms, in fluid, and dynamic ways. Discovery Connect facilitates this need as a direct sales channel, leveraging the best of technology with the best in people. We are often a client’s first impression of Discovery, so we must have the best Discovery ambassadors in our team. At the forefront of client acquisition methodology, Discovery Connect continues to be one of the fastest-growing divisions in the group.

Representing all product lines (including Discovery Bank) there is an opportunity for forward thinkers, innovators, and people who thrive on complexity in a growing business.

The successful candidate will be expected to lead, manage and mentor a team of Telesales consultants to reach required targets consistently. A team leader is also required to facilitate any necessary course of action to achieve this purpose from all direct and indirect reports.

Sales team leaders are also required to orient new sales staff and focus on improving the job performance and sales of existing staff. They may also delegate tasks to sales staff that they are grooming and / or developing. Team leaders are also required to assign tasks to the team members with the best skills for the job and guide staff members to ensure the work is done well.

All non-adherence and poor performance must be dealt with in line with the company code of conduct.

To lead, manage and mentor a team of Telesales consultants to reach required targets and ensure that staff participate in the rewards and recognition programme. The Team Leader must also ensure that staff have a development plan; this should be part of the performance discussions.

The successful candidate will be expected, but not limited to, perform the following key outputs:

• Leading and managing a team of 11–13 telesales agents
• Performance management, coaching and development of team
• Drive staff to achieve required targets and take accountability for team overall sales targets
• Assessment of consultants calls – QA
• Assisting with interviews & role plays
• Dealing with escalated queries
• Ensuring open communication and engagement to all
• Adherence to internal policies
• Inspiring, motivating and supporting team

• Excellent communication skills
• Quality focused
• Attention to detail
• Strong leadership skills
• Problem solving skills
• Ability to handle complex and challenging situations
• Ability to work within a team and drive the correct culture

• 4 years outbound/inbound experience – essential
• 3 years Team Leader/leadership experience
• Computer literate – MS Office, especially Excel – essential
• Regulatory Exam and NQF 5 FAIS credits
• BCOMM or related degree will be advantageous