Team Leader Clinics

Team Leader – Clinics About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

DHCS consists of six teams that are supported by dedicated Shared Services, Finances and DHCS Business Support teams. The teams under DHCS are:

• Executive Wellness
• Corporate Wellness
• Health Coaches
• Southern Rx Pharmacy and Discovery Medical Suppliers
• Home Care
• Corporate Clinics

Through its teams, DHCS aims to:

• Provide quality care by bridging the gaps in the current market with high quality services
• Enhance the member journey through convenience, reduced co-payments and lessening the administrative burden
• Realise scheme savings by identifying the opportunities to expand through supply chain and capture value through better procurement and eliminating waste
• Brand differentiation by providing members with innovative services that leverage the latest health technology

To lead, guide and coach a multidisciplinary team of Nurse and administrators to excellence in service, quality and delivery through the Discovery Service Standards.

• Ensure that business objectives are achieved and maintained (TWT, M , DPMO)
• Responsible for managing performance of permanent staff and contract staff through external providers
• Relationship building with internal and external stakeholders to achieve objectives
• Drive results and solutions through the team
• Manage and resolve internal and external queries and escalations
• Ensuring the area’s compliance in line with ISO  standard and maintain all standard operating procedures
• Ensuring overall competence of staff through appropriate training and skills development

Essential:

• Matric
• Completed tertiary qualification at NQF 6 or higher within a clinical field

Essential:

• Working knowledge of MS Office suite
• Working knowledge of Discovery Health products

Advantageous:

• Project management

Essential:

• At least 6 months leadership experience within an operations environment
• Experience in data handling and statistics
• Experience in relationship management

Advantageous:

• Project management experience
• Experience in corporate and or executive wellness
• Relationship management with external clients

• Assertiveness and strong communications sills (verbal and written)
• Leadership skills
• Attention to detail
• Time Management
• Deadline driven
• Ability to handle multiple work items simultaneously

EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.