Senior Manager: Risk Enablement, Governance and Reporting

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

The role supports Business Banking (BB) as a First Line of Defence by owning and embedding effective Operational and Resilience Risk management across the business. The incumbent will enable informed decision‑making through high‑quality risk reporting, analytics, and governance, while ensuring compliance with enterprise frameworks, regulatory requirements, and industry best practice.

The role forms part of the Business Banking (BB) Governance, Resilience and Risk Enablement team and is embedded within the business, working in close partnership with Group Operational Risk and other Second Line of Defence functions. The incumbent is accountable for shaping and executing the Operational and Resilience Risk strategy for Business Banking portfolios, providing independent oversight in line with the Operational and Resilience Risk Management Framework (ORRMF) and the Enterprise Risk Management Framework (ERMF).

Reporting directly to the BB Head of Governance, Resilience and Risk Enablement, the role supports delivery of the BB Controls Office strategy and ensures effective risk enablement across the business. Operating in a fast‑evolving, innovation‑driven environment, the role balances robust operational risk management practices with pragmatic, forward‑looking solutions that enable business growth while protecting clients and the organisation.

To elevate the impact of Operational and Resilience Risk within BB, the incumbent will be accountable for the delivery of:

• Risk measurement, monitoring, assessment, and analytics of the portfolio.
• Enable management to monitor the effectiveness of the control environment and act towards mitigation of operational risk where required.
• Supporting BB business units by providing independent and objective end‑to‑end Operational Risk oversight in line with the Enterprise Risk Management Framework (ERMF) and ORRMF, together with its various supporting policies and standards.
• Overseeing the aggregation, implementation, monitoring and maintaining of core risk management processes across business units within BB.
• Supporting an effective risk culture, where there is an open, proactive, and constructive dialogue relating to Operational Risk.
• Reporting, including portfolio and Business Unit (BU) insights and ensuring capability directed appropriately in support of internal and external reporting requirements.

• Provide clear direction to Business Banking business units on the role, mandate, strategic plan, and key focus areas of Operational and Resilience Risk.
• Deliver coaching, guidance, and training to support effective implementation and ongoing maintenance of Operational and Resilience Risk framework components, including RCSA, risk indicators, risk events and issues management, strategic risk assessments, and key risk assessments.
• Assess and challenge business unit compliance with applicable Operational and Resilience Risk frameworks, policies, standards, and procedures.
• Maintain current and in‑depth knowledge of Operational and Resilience Risk frameworks, supporting policies, standards, and relevant legislative and regulatory requirements.
• Drive the development of analytics capabilities across all framework elements to enable proactive risk identification, analysis, and insight‑driven decision‑making.
• Manage and coordinate Operational Risk scenario analysis and capital processes for Business Banking in collaboration with Group Operational Risk.
• Act as the Business Banking subject matter expert for all elements of the Operational and Resilience Risk framework, including ownership of related initiatives and specialist support.
• Ensure effective use of approved risk management systems and tools, with a strong focus on data accuracy,…