Project Supervisor: Board Evaluations

1. Job Purpose and role within the organisation

The Project Supervisor (PS) is responsible for ensuring the professional delivery, quality, and operational efficiency of IoDSA’s Board Performance Evaluation (BPE) services. This role drives
business development, client and facilitator relationship management
,
project oversight
, and to support departmental growth and ensure exceptional client experiences.

• Support the Manager in developing and executing business and marketing plans
• Assist in the design and rollout of new offerings and innovative initiatives
• Manage all incoming BPE leads and distribute leads to relevant departments
• Identify upselling and cross‑selling opportunities
• Attend client meetings to scope projects and provide recommendations on best approach
• Draft proposals and agreements; manage updates and tracking thereof
• Conduct contractual reviews and basic commercial negotiations as required
• Oversee the bid process for tenders and RFQs, including supplier documentation and related admin
• Maintain client touchpoints post‑delivery to ensure long‑term relationship health
• Assist Manager with delivery of presentations to clients on the BPE process and related offerings as required
• Track performance targets, financials, and objectives weekly and monthly
• Support accurate forecasting and pipeline reporting
• Drive and support debt collection activities when required
• Balance the needs of clients, facilitators and team members on project

• Allocate confirmed projects to Project Coordinators and facilitators and balancing workloads
• Provide project oversight to ensure timelines, quality standards, and client expectations are met
• Use IoDSA‑approved digital tools to monitor projects from proposal through completion
• Conduct quality assurance reviews of Qualtrics questionnaires (template and tailored)
• Ensure Qualtrics automations, workflows are implemented and maintained
• Provide project status reports and departmental updates to the Manager
• Ensure client invoices are raised accurately and timeously
• Review and submit facilitator invoices for Manager approval
• Serve as first point of contact for clients; manage escalations and resolve issues professionally
• Conduct quality reviews of final client reports before submission
• Assist teams with addressing and resolving bottlenecks and client complaints
• Provide leadership, guidance, and coaching to Project Coordinators and team members
• Participate in KPI and performance meetings, offering constructive feedback
• Identify development needs and ensure the team receives relevant training and mentorship
• Reinforce adherence to departmental processes, templates, and standards
• Maintain discipline and resolve HR‑related matters fairly and promptly
• Promote a positive, client‑centered, high‑performance culture aligned with IoDSA’s values
• Manage staff leave approvals and staff planning
• Provide regular updates to the Manager on team performance and HR‑related matters

• Purpose:
  
  Show commitment, be dependable and understand the why, and do the right things.
• Passion:
  Be innovative, agile, efficient & have drive.
• Performance:
  Display excellence, solution‑orientated, can take on more, commitment to improvement.
• Professionalism:
  Act with integrity, show respect, be a team player and have good communication skills.

• Client‑centric mindset with strong service orientation
• Adaptability and agility in a fast‑changing environment
• Strong analytical and problem‑solving capabilities
• Calm and professional demeanour under pressure
• Proactive approach with strong initiative
• Deadline‑driven with excellent time management
• Strong leadership presence with the ability to motivate teams
• Ability to maintain professional boundaries

• Matric (required); applicable tertiary qualification (BCom preferred)
• Microsoft Office Suite (Word, Excel, PowerPoint, MS Teams)
• Digital tools, including Zoom and online task/project management platforms
• Advanced Qualtrics experience (complex surveys, automation and reporting)
• 3–5 years in…