Repair & Maintenance Engineer

POSITION OVERVIEW

We are seeking a proactive, technically skilled and hands-on Repair & Maintenance Engineer to join our team in Sandton, Johannesburg.

The successful candidate will be responsible for diagnosing, troubleshooting, repairing, maintaining and upgrading electronic and technical products, with a particular focus on security cameras, digital recorders and related electronic equipment
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Candidates with hands-on repair experience in CCTV/security products, mobile phone repairs, consumer electronics, electronic equipment, appliances or other technical repair environments will be considered.

The role requires strong technical problem-solving ability, attention to detail, good documentation practices and the ability to communicate effectively with customers, colleagues and management.

• Diagnose, investigate and resolve technical faults relating to electronic, mechanical, optical, software and hardware components.

• Perform hands-on repair, adjustment, rework and maintenance of security cameras, digital recorders and other electronic products.

• Troubleshoot electronic circuits, components, connectivity issues and product faults.

• Identify the root cause of technical problems and implement appropriate corrective actions.

• Repair defective products in accordance with company quality standards and approved repair procedures.

• Conduct testing and quality checks following repairs to ensure products meet required specifications.

• Perform software updates, firmware upgrades and other product-related technical updates as required.

• Use appropriate diagnostic tools, testing equipment and technical procedures to identify faults and complete repairs.

• Interpret basic product and camera structural drawings, diagrams and technical documentation.

• Respond to customer service requests and technical concerns in a timely and professional manner.

• Consult with customers and users to understand technical problems and determine appropriate solutions.

• Provide clear technical guidance and troubleshooting assistance where required.

• Communicate repair findings, technical issues and recommended solutions to customers and relevant internal stakeholders.

• Escalate complex or unresolved technical matters to the Maintenance Supervisor or relevant technical personnel.

• Maintain professional communication with customers, colleagues, management and other related parties at all times.

• Accurately record all repairs, faults, resolutions, software updates and related technical information in the company's systems.

• Maintain accurate records of service requests and repair activities.

• Analyse repair information and identify recurring faults, trends and opportunities for improvement.

• Prepare reports and provide feedback to the Maintenance Supervisor regarding repair activities and product performance.

• Track the results of product and process improvements.

• Provide recommendations and practical solutions to improve product quality, repair efficiency and reliability.

• Assist with preventive repair, maintenance and product upgrade projects.

• Assist in standardising the repair area, processes, methods, tools and equipment to improve efficiency and quality.

• Identify opportunities to improve repair procedures and reduce recurring product faults.

• Assist with initiatives aimed at improving product quality and technical performance.

• Assist the Maintenance Supervisor with special technical projects as required.

• Assist with monitoring and controlling repair inventory, spare parts, tools and technical supplies where required.

• Work collaboratively with repair staff, customer service personnel and management to ensure repair services meet company quality standards.

• Assist the Maintenance Supervisor with assigning and coordinating service requests where required.

• Assist with training and developing customer service and repair personnel on relevant technical processes.

• Share technical knowledge and provide guidance to colleagues where appropriate.

• Participate in training seminars and technical development programmes as requested.

• Assist other team members with technical and operational duties as required.

• Maintain a clean, organised and professional repair and working environment.

• Ensure tools, equipment and materials are used correctly and safely.

• Follow all company safety, security and quality procedures.

• Maintain open communication with…