Seasonal Cottage Rentals Assistant

Job Title: Seasonal Cottage Rentals Assistant

Department: Lakeside Cottage Rentals

Reports To: Cottage Rentals Manager

Employment Period: Seasonal

Compensation: $15/hr.

Job Type: Seasonal, Approx 20-24hours/week

Position Summary

The Seasonal Cottage Rentals Assistant supports the daily operations of Lakeside Cottage Rentals during the active rental season. This role serves as a front-line point of contact for guests and assists with property readiness, guest needs, and administrative support. Seasonal assistants help ensure a smooth transition between departing and arriving renters while maintaining a high level of customer service and attention to detail.

Key Duties and Responsibilities:

Guest & Owner Support

• Answer incoming phone calls and provide friendly, professional assistance to renters and cottage owners.
• Respond to basic guest questions regarding check-in and check-out, cottage access, and general Lakeside information.
• Communicate guest needs or concerns to the Cottage Rentals Manager as appropriate.

Cottage Check-Out & Property Readiness

• Conduct cottage walk-throughs after cleaning services have been completed and following guest check-out at 10:00 AM, prior to new renter arrival at 4:00 PM. This role does not include cleaning duties.
• Confirm cottages are cleaned, staged, and guest-ready. Check for visible issues such as missed trash, maintenance concerns, damages, or missing items.
• Document and report any concerns promptly to the Cottage Rentals Manager for follow-up.

Guest Requests & House Calls

• Respond to minor guest service requests, including replacing light bulbs, assisting with basic Wi-Fi troubleshooting, and addressing simple comfort or access issues.
• Coordinate with maintenance or management when issues require additional support.

Transportation & Mobility

• Safely operate Lakeside golf carts for travel between cottages and community locations.
• Transport materials, keys, or documents as needed.

Administrative Support

• Scan and organize documents when requested.
• Assist with filing, record-keeping, and light office tasks.
• Support special projects as assigned during peak season.

Qualifications

• Valid driver's license and comfort operating golf carts.
• Strong customer service and communication skills.
• Ability to problem-solve and remain calm when assisting guests.
• Comfortable working independently and as part of a small team.
• Basic computer skills, including scanning and email.
• Ability to walk, stand, and move between cottages throughout the day.

Schedule & Employment Details

• Seasonal position aligned with the Lakeside rental season.
• Flexible hours may be required, including weekends and high-volume turnover days.
• Two seasonal positions are available.

Work Environment

• Location:
  
  Lakeside, OH (In-Person)

Lakeside Chautauqua is an equal opportunity employer